Customer Service Representative

General Description Of Position

As our Customer Service Representative, your purpose is to build strong customer relationships through exceptional service by coordinating orders, tracking shipments, and resolving issues while driving process improvements to enhance efficiency and quality.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accurately inputs data into Truckmate system, which would include processing customer orders, coordinate shipment details, and monitor progress to ensure timely delivery.
• Prepares all necessary documentation to be accurate and up to date, such as bill of ladings, shipping confirmations, and customs forms.
• Confers with port personnel, operations or navigate websites to expedite or trace shipments.
• Collaborate with internal staff, brokers, and customers relating to accounts or shipments.
• Serve as the primary point of contact for customers regarding order status, shipment tracking and related inquiries.
• Resolve customer issues related to deliveries, shipment, or services in a timely resolution.
• Consistently identify and map processes within assigned tasks, collaborating with other departments to design improved workflows and implement automation solutions that streamline job functions.

Additional Responsibilities

• Assist in leading, mentoring, and developing terminal based customer service representatives.
• Be proactive, driven and committed to making the position their own, going above and beyond to participate in a high performing team.
• Implement EOS within your position to enhance your skills and productivity while continually promoting the company’s core values.

TO BE SUCCESSFUL, YOU SHOULD HAVE

• A High School Diploma or GED.
• 2 years of customer service experience in Intermodal transportation is preferred but not required.
• TruckMate knowledge preferred but not required.
• Ability to use Microsoft programs, such as Excel, Word, and PowerPoint.
• Ability to communicate effectively, use critical thinking, and demonstrate strong organizational skills.

BENEFITS

• Paid Time Off and Holidays.
• Medical, Dental, and Vision Insurance.
• Health Reimbursement Arrangement (HRA).
• Life Insurance.
• Employee Assistance Program.
• 401k.
• Tuition Reimbursement.
• Career Growth Opportunities.