Customer Service Representative

General Description

As a Customer Service Representative, you’ll support Lightning Transportation by coordinating orders, tracking shipments, resolving issues, and maintaining strong customer relationships for timely delivery.

CORE VALUES

At Lightning Transportation, our core values are our guide to shape our culture. By integrating these principles into our daily operations, we aim to create a positive impact on our employees, customers, and the world around us.

• Built to Serve – Driven by a genuine desire to make a difference, embracing change and showing up fully committed to the vision.
• Hard Working – Going above and beyond to achieve our goals and deliver exceptional service.
• Customer Focused – Building long-term relationships based on trust, transparency, and exceptional service.
• Others First – Treating every employee with respect, empathy, and fairness.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Accurately enter customer orders and shipment details into Truckmate, monitor progress for timely delivery, and prepare up-to-date documentation including bills of lading, shipping confirmations, and customs forms.
• Cook with port personnel, operations, and websites to track shipments while collaborating with internal staff, brokers, and customers on accounts and shipments.
• Act as the main contact for customers on order status and shipment tracking, promptly resolving any delivery or service issues.
• Implement EOS within your position to enhance your skills and productivity while continually promoting the company’s core values.
• Perform other assigned duties as needed, while taking initiative, prioritizing tasks, learning quickly, and owning projects in a fast-paced, team-oriented environment.

SERVE AS SUBJECT MATTER EXPERT OF

• Exports Administrator
• Data Entry Department
• Quality and Process Improvement
• Terminal Representative
• Email Inbox Processor

QUALIFICATIONS

• Two years of intermodal customer service experience and TruckMate knowledge are preferred but not required.
• Proficient in Microsoft Excel, Word, and PowerPoint, with strong communication, critical thinking, and organizational skills.

BENEFITS

• Paid Time Off and Holidays
• Medical, Dental, and Vision Insurance
• Health Reimbursement Arrangement (HRA)
• Life Insurance
• Employee Assistance Program
• 401(k)
• Tuition Reimbursement
• Career Growth Opportunities