Customer Service Representative

Responsibilities

• Process orders, returns, credits/re-bills, invoices, etc.
• Provide pricing, updates on orders, tracking information, confirmation, etc.
• Handle customer complaints in accordance with Complaint Procedure
• Communicate/follow-up with customers, sales force, etc., via email, fax, and phone
• Interface daily with co-workers within department and other departments, including Senior Management
• Handle outbound calls as necessary
• Answer front door and deliver mail

Qualifications

• A High School Diploma required, Bachelor's Degree preferred
• 3 or more years' experience in a professional customer service role
• Ability to manage difficult or emotional customer situations
• Demonstrates accuracy and thoroughness
• Effectively presents information in one-on-one and small group situations to customers, clients, and other employees of the organization
• Deals with problems involving a few concrete variables in standardized situations
• Consistently at work and on time; ensures work responsibilities are covered when absent
• Knowledge of Microsoft Office, internet, and order processing systems with typing skills of 50 WPM or greater

Pay

$25.00 - $27.00 per hour

The range provided is based on what we believe is a reasonable estimate for the base salary pay range for this job at the time of posting. This role may also be eligible for overtime pay, in accordance with federal and state requirements. Actual base salary pay will be based on a number of factors, including skills, competencies, experience, and other job-related factors permitted by law.

Schedule

N/A

Benefits

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Benefits

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Skills

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Benefits

EEO Statement: In order to provide equal employment and advancement opportunities to all individuals, employment decisions at LeMaitre Vascular will be based on merit, qualifications, and abilities. LeMaitre Vascular does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, breastfeeding or related medical conditions, religious dress, military or veteran status or any other characteristic protected by law. This policy governs all aspects of employment, including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Applicants with disabilities may contact LeMaitre HR coordinators via telephone, fax, e-mail, and other means to request and arrange for accommodations. If you need assistance to accommodate a disability, you may request an accommodation at any time. Please contact LeMaitre HR at HR@lemaitre.com.