Customer Service Representative

Key Responsibilities

• Works with customers to track the status of their orders and manages expectations
• Collections feedback and makes recommendations for improvement
• Provides quotes and reports to customers
• Works with internal team to drive issues to resolutions
• Maestro of online systems and processes, building data to guide good decisions
• Additional duties as assigned

Minimum Requirements/Qualifications

• Preference for an associate or bachelor’s degree and 3-5 years of fast-paced detailed people servicing experience
• Demonstrated ability in following instructions, highly detail-oriented, and excellent communication skills
• Pride in work, self-driven, and keen quality orientation
• A working knowledge of chemistry and clean room environment is a plus

Interaction With Other Employees

• Works hand-in-hand with the shipping and receiving
• Day-to-day interaction with production employees

About the Role

We are a Silicon Valley company that uses chemistry in a clean room environment to support the development of manufacturing in the semiconductor industry. We are also a part of a publicly listed company with multiple entities on the West Coast and so there is plenty of growth opportunity both within our company and in our group.

Benefits

The hiring range for this position is typically $26.00 - $28.00 per hour. The actual offer will be based on the individual candidate. Bonus, gainshare, and/or equity may be eligible for this position.

Schedule

Full-time

Pay

$26.00 - $28.00 per hour

Company Information

LeanTeq is a subsidiary of Enpro, a leading industrial technology company focused on critical applications across many end-markets, including semiconductor, industrial process, commercial vehicle, sustainable power generation, aerospace, food and pharma, photonics and life sciences. At Enpro, we believe that diversity drives innovation and inclusion fosters growth. We are committed to creating a workplace where everyone feels valued and respected. Our employment decisions are based on merit, qualifications, and business needs, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, marital status, military service, or any other status protected by applicable law. If you require accommodation due to a disability at any time during the recruitment and/or assessment process, please contact Human Resources, and we will make all reasonable efforts to accommodate your request. Enpro carefully considers a wide range of compensation factors including the background, education, training, and experience required, as well as geographic considerations such as cost of labor, and applicable local and state laws. These considerations can cause offered compensation to vary.