Customer Service Representative

Core Responsibilities

• Upsell LRP products.
• Process cash and debit payments for in-store and online customer purchases via Dutchie.
• Ensure all transactions are verified with the correct quantities and product(s).
• Ensure all transactions are accurate, compliant, and properly secured with the order’s POS receipt attached to the outside or inside the exit bag.
• Maintain organization and cleanliness of workstations and retail store.
• Follow LRP Cash Handling Policy and all job-related processes and procedures.
• Accurately educate customers and consumers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.
• Maintain awareness of customer input and suggest changes to Retail-Leadership to improve upon both vendor and LRP products.
• Report customer complaints to Retail-Leadership promptly.

Skills

• Superior customer service skills.
• Excellent organizational, attention to detail, and analytical skills.
• Strong written and verbal communication skills.
• Ability to multi-task and adjust to shifting priorities in a fast-paced environment.
• Commitment to learning and continuous development.
• Active Listening.
• Service Orientation.
• Critical Thinking.
• Complex Problem Solving.
• Monitoring.
• Time Management.
• Customer and Personal Service.
• Knowledge of state and local cannabis laws and how they apply to the operations of Lazy River Products.
• Computer Software: Knowledge of Windows OS, basic computer navigation, and Office 365 applications such as Outlook, Word and Excel.

Physical Requirement/Work Environment

• Retail store work environment.
• Must be able to work on your feet for duration of shift.
• Must be able to work without leaving workstation excessively outside of regular break.
• Must have the ability to perform work related activities for up to 8 hours a day including repetitive motions and use of hands.
• This job function may include walking or standing for extended periods of time, as well as stooping, bending over, and/or crouching.
• Must be able to lift, carry, and balance up to 30 pounds.

Additional Requirements

• Must be 21 years of age or older and comply with all legal or company regulation requirements for working in the industry.
• Ability to work weekends and holidays if necessary.
• Reliable transportation.