Customer Service Representative

About the Role

The LAZ Customer Service Representative - Prescreen Ambassador will assist individuals in the navigation of illness monitoring technology, at the point of entry to a facility.

Responsibilities

• Greet everyone entering the facility and answering questions as needed
• Assist employees and patrons on the use of LAZ Prescreen technology including assisting with the downloading & registration process of the approved technology
• Monitor the use of LAZ Prescreen technology by all individuals upon entering the facility and communicate with client on any employees who are unable to satisfy the requirements of pre-determined illness monitoring criteria
• Ensure all individuals are approved to enter the facility by verifying their clearance status prior to entering the facility
• Explain and enforce predetermined protocol of next steps for anyone who is determined to be exhibiting signs of illness or has a fever of 100.4 or greater
• Provide company issued personal protective equipment (PPE) to visitors and employees entering the facility without masks in accordance with current state regulations
• General Maintenance of the facility which includes: Sanitization of screening station; Sterilization of equipment/instruments used

Skills

• Have working knowledge and experience with technology
• Be comfortable in working in a high-volume environment efficiently
• Pleasant personality with good interpersonal and communication skills
• Be knowledgeable of the use of all type of PPE
• Be innovative, resourceful and a self-starter
• Customer service oriented
• General computer literacy

Physical Demands

• Ability to lift, push and pull at least 10 pounds
• Ability to stand for longer periods of time

Pay & Schedule

• Pay Rate: $16/hr
• Schedule: Monday-Friday 8am-4pm
• Full-time

Benefits

• Growth Opportunities
• Pay Activ – On-demand access to earned wages, get up to 50% of your earned wages immediately
• Paid training
• Free company uniform
• Health Coaching & Resources – One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not
• Employee Assistance Program (EAP) – you and eligible members of your household have 24/7 access to confidential counseling
• Smoking Cessation Program