Customer Service Representative
Lakefield Veterinary Group · Plymouth, MN · 3 wk ago
On-siteOTHR$17/hrPart-time
We need to output HTML fragment with sections: About the role? The posting includes intro, position summary, WHAT YOU’LL DO (Essential Functions), Education WHAT WE’RE LOOKING FOR (Essential Qualifications): includes Education, Experience, Knowledge, Skills And Ability, Physical Demands, About Lakefield (maybe About the organization?), Values, Compensation Range. We need to use for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "About Lakefield" maybe not needed but could be "About the role"? The posting includes "About Lakefield" describing organization; could be considered "About the role"? Actually "About the role" is generic; we could use that heading for the introductory description about the role and hospital. The posting includes: "Rockford Road Animal Hospital is looking to add a part-time customer service representative..." plus description of hospital, benefits, etc. That could go under About the role.
Responsibilities: from WHAT YOU’LL DO (Essential Functions) bullet list.
Requirements: maybe Education? Actually "Education" heading is separate but we can combine under Requirements? The instruction says use headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly.
We have Education (High School Diploma or GED required). Experience (1+ years experience in retail sales or customer service preferred; Experience in a medical facility desired). Knowledge, Skills And Ability list. Physical Demands. Also "Professional Licenses/Certifications: None". Could be under Requirements.
Qualifications maybe same as Requirements? But we need separate sections: Requirements and Qualifications. Could treat Requirements as mandatory (education, experience) and Qualifications as preferred/knowledge/skills. But we must not create empty sections.
Benefits: posting says "We offer great benefits, competitive wages, and no Sundays, holidays, or overnight shifts." Also AAHA certified, low stress fear free techniques. Could list benefits: great benefits (unspecified), competitive wages, no Sundays/holidays/overnight shifts, AAHA certified, low stress/fear free environment. However "great benefits" is vague; we should not include placeholder like "not specified". But we can list the specific benefits mentioned: no Sundays, holidays, or overnight shifts; AAHA certification; low stress/fear free techniques. Also "competitive wages" is vague but we have Pay range later.
Pay: Compensation Range: $17 USD - $20 USD. So we can include Pay section with that.
Schedule: posting mentions part-time, no Sundays, holidays, or overnight shifts, flexible hours including evenings and weekends. So we can include Schedule: Part-time; no Sundays, holidays, or overnight shifts; flexible hours including evenings and weekends.
We must not include filler like "commensurate with experience". We have actual numbers.
We must not duplicate lines.
We must not include EEO etc. There's a line "Equal Employment Opportunity Lakefield Veterinary Group is an Equal Opportunity Employer." That's boilerplate; remove.
Also "About Lakefield" paragraph about values etc. Could be considered part of About the role or maybe separate but we only have allowed headings; we could incorporate into About the role.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep all details from posting, but we can reformat into sections.
Let's extract substantive content:
Intro:
- Rockford Road Animal Hospital is looking to add a part-time customer service representative to our team!
- Are you a passionate individual looking to further your veterinary knowledge and support pets in your community?
- We are looking for an eager, dedicated customer service representative to join our team!
- We are a seven doctor general practice that is focused on growth and learning.
- We offer great benefits, competitive wages, and no Sundays, holidays, or overnight shifts.
- We are AAHA certified and pride ourselves in working on low stress and fear free techniques for our patients!
- Our ideal candidate is driven, passionate, punctual, has an immense love for animals and the human-animal bond, and is eager to learn.
- Prior veterinary reception experience is preferred.
- If you are interested in joining a team of compassionate, dedicated individuals, reach out to us today!
- We're super excited to have you join us!
Position Summary:
- The Customer Service Representative (CSR) actively recruits new clients and promotes hospital services.
- Schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team.
- Ensures good communication with the clients, and coordinates the care of the pets, influencing clients to return and refer their friends and families.
WHAT YOU’LL DO (Essential Functions) list:
- Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
- Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital’s services and products to existing and prospective customers
- Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs
- Assist incoming clients. Document and enter the pet’s history, requested services, and other pertinent information within the practice management software
- Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
- Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient’s service needs. Refer the patient to the appropriate veterinary staff as needed
- Schedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling
- Assist outgoing clients by providing all necessary instructions, information, and invoices
- Dispense prescription items per the Veterinarian's instructions and sells retail products
- Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer
- Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem
- Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets
- Comply with all practice policies, quality assurance guidelines, and minimum standards of care
- Perform other duties and projects as requested
Education:
- High School Diploma or GED required
WHAT WE’RE LOOKING FOR (Essential Qualifications):
- Professional Licenses/Certifications: None
- Experience: 1+ years experience in retail sales or customer service preferred
- Experience in a medical facility desired
- Knowledge, Skills And Ability:
- Ability to provide effective customer service principles
- Basic knowledge of medical terminology
- Basic proficiency with a variety of computer programs including Microsoft Office Suite
- Basic written, verbal, and active listening communication skills
- Strong customer relations and interpersonal skills
- Exercises tact and diplomacy in dealing with sensitive issues and situations
- Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
- Strong organizational and time management skills
- Effectively and quickly responds to requests in a proactive manner
- Strong attention to detail and high level of accuracy
- Physical Demands:
- While performing the duties of this job, the team member is regularly required to talk and hear.
- The team member must frequently use a computer for long periods of time.
- Specific vision abilities are required to do this job including close vision.
- This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions.
- May be exposed to disinfectant/sanitation chemicals, pets dander, and excretions.
- This position is exposed to low to moderate noise levels.
- Must be able to lift up to 30 lbs. unassisted, 50 lbs. with assistance.
- Must be able to work flexible hours including evenings and weekends.
About Lakefield:
- We believe exceptional veterinary care starts with exceptional people.
- We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive.
- As we grow, we are committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.
- Our Values: Our culture is built on five core values that guide how we work and serve: Respect Learning Do the Right Thing Wow Service Fun
- If these resonate with you, you’ll fit right in.
Compensation Range: $17 USD - $20 USD
We need to map to headings:
About the role: combine intro + position summary + maybe About Lakefield? But About Lakefield is about organization; could be part of About the role. We'll include details about hospital, mission, values.
Responsibilities: the WHAT YOU’LL DO list.
Requirements: Education + Professional Licenses/Certifications + Experience (1+ years retail/customer service preferred; medical facility desired). Could also include Physical Demands? Usually physical demands are part of Requirements but we have separate Skills? Actually we have Skills heading separate. We could put Physical Demands under Requirements or maybe under Skills? The instruction list includes Skills as a heading; we could put Knowledge, Skills And Ability under Skills. Physical Demands maybe under Requirements? But we have no heading for Physical Demands; we could include under Requirements as part of "Requirements". However we must not create sections with placeholder text. We'll include Physical Demands under Requirements as a sublist? But we only allowed to use
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We must only include sections when posting has real specific content. We must not repeat job title as heading. Must not include Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning, duplicated lines, application instructions. Also remove "About Lakefield" maybe not needed but could be "About the role"? The posting includes "About Lakefield" describing organization; could be considered "About the role"? Actually "About the role" is generic; we could use that heading for the introductory description about the role and hospital. The posting includes: "Rockford Road Animal Hospital is looking to add a part-time customer service representative..." plus description of hospital, benefits, etc. That could go under About the role.
Responsibilities: from WHAT YOU’LL DO (Essential Functions) bullet list.
Requirements: maybe Education? Actually "Education" heading is separate but we can combine under Requirements? The instruction says use headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we need to map content accordingly.
We have Education (High School Diploma or GED required). Experience (1+ years experience in retail sales or customer service preferred; Experience in a medical facility desired). Knowledge, Skills And Ability list. Physical Demands. Also "Professional Licenses/Certifications: None". Could be under Requirements.
Qualifications maybe same as Requirements? But we need separate sections: Requirements and Qualifications. Could treat Requirements as mandatory (education, experience) and Qualifications as preferred/knowledge/skills. But we must not create empty sections.
Benefits: posting says "We offer great benefits, competitive wages, and no Sundays, holidays, or overnight shifts." Also AAHA certified, low stress fear free techniques. Could list benefits: great benefits (unspecified), competitive wages, no Sundays/holidays/overnight shifts, AAHA certified, low stress/fear free environment. However "great benefits" is vague; we should not include placeholder like "not specified". But we can list the specific benefits mentioned: no Sundays, holidays, or overnight shifts; AAHA certification; low stress/fear free techniques. Also "competitive wages" is vague but we have Pay range later.
Pay: Compensation Range: $17 USD - $20 USD. So we can include Pay section with that.
Schedule: posting mentions part-time, no Sundays, holidays, or overnight shifts, flexible hours including evenings and weekends. So we can include Schedule: Part-time; no Sundays, holidays, or overnight shifts; flexible hours including evenings and weekends.
We must not include filler like "commensurate with experience". We have actual numbers.
We must not duplicate lines.
We must not include EEO etc. There's a line "Equal Employment Opportunity Lakefield Veterinary Group is an Equal Opportunity Employer." That's boilerplate; remove.
Also "About Lakefield" paragraph about values etc. Could be considered part of About the role or maybe separate but we only have allowed headings; we could incorporate into About the role.
We must preserve ALL substantive information; do not invent or summarize away detail. So we need to keep all details from posting, but we can reformat into sections.
Let's extract substantive content:
Intro:
- Rockford Road Animal Hospital is looking to add a part-time customer service representative to our team!
- Are you a passionate individual looking to further your veterinary knowledge and support pets in your community?
- We are looking for an eager, dedicated customer service representative to join our team!
- We are a seven doctor general practice that is focused on growth and learning.
- We offer great benefits, competitive wages, and no Sundays, holidays, or overnight shifts.
- We are AAHA certified and pride ourselves in working on low stress and fear free techniques for our patients!
- Our ideal candidate is driven, passionate, punctual, has an immense love for animals and the human-animal bond, and is eager to learn.
- Prior veterinary reception experience is preferred.
- If you are interested in joining a team of compassionate, dedicated individuals, reach out to us today!
- We're super excited to have you join us!
Position Summary:
- The Customer Service Representative (CSR) actively recruits new clients and promotes hospital services.
- Schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team.
- Ensures good communication with the clients, and coordinates the care of the pets, influencing clients to return and refer their friends and families.
WHAT YOU’LL DO (Essential Functions) list:
- Foster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun
- Maintain knowledge of the services the hospital provides and utilizes the information to promote the hospital’s services and products to existing and prospective customers
- Welcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs
- Assist incoming clients. Document and enter the pet’s history, requested services, and other pertinent information within the practice management software
- Direct the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team
- Answer basic questions from clients on the phone and in person, act as an initial triage to determine patient’s service needs. Refer the patient to the appropriate veterinary staff as needed
- Schedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling
- Assist outgoing clients by providing all necessary instructions, information, and invoices
- Dispense prescription items per the Veterinarian's instructions and sells retail products
- Responsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer
- Respond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem
- Support a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets
- Comply with all practice policies, quality assurance guidelines, and minimum standards of care
- Perform other duties and projects as requested
Education:
- High School Diploma or GED required
WHAT WE’RE LOOKING FOR (Essential Qualifications):
- Professional Licenses/Certifications: None
- Experience: 1+ years experience in retail sales or customer service preferred
- Experience in a medical facility desired
- Knowledge, Skills And Ability:
- Ability to provide effective customer service principles
- Basic knowledge of medical terminology
- Basic proficiency with a variety of computer programs including Microsoft Office Suite
- Basic written, verbal, and active listening communication skills
- Strong customer relations and interpersonal skills
- Exercises tact and diplomacy in dealing with sensitive issues and situations
- Prioritize work and handle a variety of tasks simultaneously, with frequent interruptions
- Strong organizational and time management skills
- Effectively and quickly responds to requests in a proactive manner
- Strong attention to detail and high level of accuracy
- Physical Demands:
- While performing the duties of this job, the team member is regularly required to talk and hear.
- The team member must frequently use a computer for long periods of time.
- Specific vision abilities are required to do this job including close vision.
- This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions.
- May be exposed to disinfectant/sanitation chemicals, pets dander, and excretions.
- This position is exposed to low to moderate noise levels.
- Must be able to lift up to 30 lbs. unassisted, 50 lbs. with assistance.
- Must be able to work flexible hours including evenings and weekends.
About Lakefield:
- We believe exceptional veterinary care starts with exceptional people.
- We partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive.
- As we grow, we are committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care.
- Our Values: Our culture is built on five core values that guide how we work and serve: Respect Learning Do the Right Thing Wow Service Fun
- If these resonate with you, you’ll fit right in.
Compensation Range: $17 USD - $20 USD
We need to map to headings:
About the role: combine intro + position summary + maybe About Lakefield? But About Lakefield is about organization; could be part of About the role. We'll include details about hospital, mission, values.
Responsibilities: the WHAT YOU’LL DO list.
Requirements: Education + Professional Licenses/Certifications + Experience (1+ years retail/customer service preferred; medical facility desired). Could also include Physical Demands? Usually physical demands are part of Requirements but we have separate Skills? Actually we have Skills heading separate. We could put Physical Demands under Requirements or maybe under Skills? The instruction list includes Skills as a heading; we could put Knowledge, Skills And Ability under Skills. Physical Demands maybe under Requirements? But we have no heading for Physical Demands; we could include under Requirements as part of "Requirements". However we must not create sections with placeholder text. We'll include Physical Demands under Requirements as a sublist? But we only allowed to use - for any list of duties/requirements/benefits, and
for prose. So we can have a
for requirements list.
Qualifications: maybe we treat as "Preferred qualifications" like knowledge/skills. But we already have Skills heading. Could combine Knowledge, Skills And Ability under Skills. Qualifications could be left empty? But we must not create empty sections. So maybe we treat Qualifications as the combination of Education, Experience, Licenses? But we already used Requirements for that. Hmm.
We need to decide mapping that uses all headings where we have content.
We have content for:
- About the role (intro, hospital description, values)
- Responsibilities (essential functions)
- Requirements (education, experience, licenses, physical demands)
- Skills (knowledge, skills, abilities)
- Benefits (great benefits, competitive wages, no Sundays/holidays/overnight shifts, AAHA certified, low stress/fear free)
- Pay (compensation range)
- Schedule (part-time, no Sundays/holidays/overnight shifts, flexible hours including evenings and weekends)
We have duplicated "no Sundays, holidays, or overnight shifts" appears in Benefits and Schedule; we can mention in both but it's okay.
We must not repeat job title as heading.
We must not include boilerplate like EEO.
We must not include "About Lakefield" as separate heading; we can incorporate into About the role.
Now craft HTML.
Structure:
About the role
Rockford Road Animal Hospital is looking to add a part-time customer service representative to our team! Are you a passionate individual looking to further your veterinary knowledge and support pets in your community? We are looking for an eager, dedicated customer service representative to join our team! We are a seven doctor general practice that is focused on growth and learning. We offer great benefits, competitive wages, and no Sundays, holidays, or overnight shifts. We are AAHA certified and pride ourselves in working on low stress and fear free techniques for our patients! Our ideal candidate is driven, passionate, punctual, has an immense love for animals and the human-animal bond, and is eager to learn. Prior veterinary reception experience is preferred. If you are interested in joining a team of compassionate, dedicated individuals, reach out to us today! We're super excited to have you join us!
The Customer Service Representative (CSR) actively
for prose. So we can have a
- for requirements list.
Qualifications: maybe we treat as "Preferred qualifications" like knowledge/skills. But we already have Skills heading. Could combine Knowledge, Skills And Ability under Skills. Qualifications could be left empty? But we must not create empty sections. So maybe we treat Qualifications as the combination of Education, Experience, Licenses? But we already used Requirements for that. Hmm.
We need to decide mapping that uses all headings where we have content.
We have content for:
- About the role (intro, hospital description, values)
- Responsibilities (essential functions)
- Requirements (education, experience, licenses, physical demands)
- Skills (knowledge, skills, abilities)
- Benefits (great benefits, competitive wages, no Sundays/holidays/overnight shifts, AAHA certified, low stress/fear free)
- Pay (compensation range)
- Schedule (part-time, no Sundays/holidays/overnight shifts, flexible hours including evenings and weekends)
We have duplicated "no Sundays, holidays, or overnight shifts" appears in Benefits and Schedule; we can mention in both but it's okay.
We must not repeat job title as heading.
We must not include boilerplate like EEO.
We must not include "About Lakefield" as separate heading; we can incorporate into About the role.
Now craft HTML.
Structure:
About the role
Rockford Road Animal Hospital is looking to add a part-time customer service representative to our team! Are you a passionate individual looking to further your veterinary knowledge and support pets in your community? We are looking for an eager, dedicated customer service representative to join our team! We are a seven doctor general practice that is focused on growth and learning. We offer great benefits, competitive wages, and no Sundays, holidays, or overnight shifts. We are AAHA certified and pride ourselves in working on low stress and fear free techniques for our patients! Our ideal candidate is driven, passionate, punctual, has an immense love for animals and the human-animal bond, and is eager to learn. Prior veterinary reception experience is preferred. If you are interested in joining a team of compassionate, dedicated individuals, reach out to us today! We're super excited to have you join us!
The Customer Service Representative (CSR) actively