Customer Service Representative

About Kinedyne

Over the course of five decades, Kinedyne has evolved from a single facility in New Jersey to an international organization with more than 500 employees at facilities in four different countries. As the company grew and product lines evolved, Kinedyne focused on Better Cargo Securement, Greater Cargo Capacity, and Faster Cargo Access Technologies to simplify the increasingly complex shipping environment. These efforts have enabled Kinedyne to provide customers with the products, service, and support they expect, earning the reputation as The Cargo Control People.

Responsibilities

• Receive and process customer orders.
• Verify order accuracy, including pricing, shipping details, delivery dates, and special instructions.
• Maintain accurate customer and account records to ensure traceability and compliance with quality standards.
• Respond to customer inquiries using product knowledge and problem-solving skills to deliver effective solutions.
• Coordinate product returns, including carrier communication, create freight claims, and credit processing, in line with company policies.
• Communicate order status and critical updates to internal and external customers in a timely manner.
• Provide quotes and availability for custom order requests.
• Collaborate with internal teams (e.g., engineering, production, logistics, sales) to ensure customer satisfaction and timely fulfillment.
• Support continuous improvement initiatives by identifying service gaps and recommending process enhancements.
• All other duties as assigned.

Requirements

• Proficiency in Microsoft Office Suite (Excel, Word, Outlook, Teams) and basic computer skills.
• Bilingual in French or Spanish is a plus.
• Order management via ERP system.
• Strong attention to detail and accuracy in data entry and communication.
• Basic math skills (addition, subtraction, multiplication, division).
• Strong written and verbal communication skills.
• Minimum of one (1) year of experience in customer service or a customer solutions environment.
• Minimum of one (1) year of experience in order management.
• Customer service experience in a manufacturing environment preferred.

Benefits

• BCBS Medical with company-funded HSA (yearly).
• BCBS Dental plans.
• VSP Vision plan.
• Individual or Family plans available at affordable bi-weekly rates.
• Paid maternity and paternal leave.
• Company-paid long- and short-term disability.
• 401K with competitive company match.
• PTO & Tuition reimbursement.
• Company-paid life insurance.
• Voluntary plans available: Aflac, pet insurance, legal insurance, and identity and fraud protection plan.