Customer Service Representative

Pay

Up to $19/hour

Schedule

Monday through Friday, 9:00 a.m. to 5:30 p.m.

About the Role

As a Customer Service Representative, you will be the first point of contact for established customers by phone and email. You’ll answer questions, provide order and delivery updates, and help resolve issues with professionalism and accuracy.

Responsibilities

• Support established customers by phone and email with timely, accurate service
• Provide order and delivery updates and help resolve customer concerns
• Partner with internal teams, carriers, and suppliers when additional support is needed
• Identify customer needs and offer recommendations when appropriate
• Meet performance standards while maintaining a positive, efficient customer experience

Requirements

• Strong communication skills with the ability to listen, empathize, and provide solutions
• Positive, customer‑first attitude with energy and professionalism
• Dependable, detail‑oriented, and calm under pressure
• Eagerness to learn and grow in a fast‑paced, team‑driven environment
• Basic computer proficiency, including Microsoft Office, email, and data entry
• High school diploma or equivalent required
• Sales or customer service experience in a call center is preferred, but not required
• Bilingual English/French or English/Spanish skills are highly valued

Benefits

• Competitive hourly pay, performance bonus opportunities, Daily Pay, and direct deposit
• Medical, dental, vision, prescription, and related benefit options
• 401(k) with company match
• Paid time off, company holidays, and parental leave
• Training, career development, tuition assistance, and dependent scholarship opportunities
• Employee discounts, referral bonus program, wellness programs, and incentive award opportunities

Work Environment

Periodic travel may be required, including overnight stays to attend trade shows. Must be able to lift freight up to 50 pounds.