Customer Service Representative
About the Company
KT Pacer is part of Marmon Holdings, a global industrial organization backed by Berkshire Hathaway. We focus on making a positive impact on the world, offering diverse learning and working opportunities, and fostering a culture where everyone is empowered to lead and excel.
About the Role
This role involves providing general business support, including handling inquiries from external or internal customers, coordinating the resolution of customer issues with internal departments, explaining products/services and billing procedures, assisting customers in completing forms, and gathering/recording information needed for proper transactions.
This is a non-exempt position typically requiring 3-5 years of experience, working under broad supervision. Incumbents in a call center environment should not be matched to this role.
Responsibilities
- Handle inquiries from external or internal customers.
- Coordinate resolution of customer issues with internal departments.
- Explain products, services, and billing procedures to customers.
- Assist customers in completing forms.
- Gather and record information needed for proper transactions.
Requirements
Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.