Customer Service Representative
Client: Nasdaq • Location: Onsite — Greensboro, NC
About Nasdaq
Nasdaq is a leading financial technology company, shaping the future of global economies and markets by unlocking capital and opportunities through technology, innovation, and expertise. Nasdaq Governance Solutions powers more than 240 Fortune 500 companies and 245,000 users worldwide with modern, secure software solutions for Corporate Boards and governance professionals.
About the role
In this role, you will provide client services and support for Nasdaq’s Board Portal Software, handling diverse and time-sensitive client projects and requests through both client-facing and back-office activities. You will gain exposure to the world of Corporate Governance, interacting with Administrators, Corporate Secretaries, and Board members of leading global organizations.
This is a great opportunity to use your strong communication and problem-solving skills, and to become an authority in supporting innovative software tools.
Responsibilities
- Provide support for Board Portal Software via email and telephone
- Develop and maintain positive customer relationships by consistently delivering value and anticipating needs
- Provide user training and respond to queries in a timely manner
- Assist with identification of business and system requirements
- Assist with the production of operational and user documentation
- Collaborate and communicate client requirements to Account Administrators and Success Managers
- Promote new product features and capabilities to clients
- Collaborate with Product and Engineering teams to develop solutions
Requirements
- Excellent written and spoken English communication skills
- Strong aptitude for working with software applications
- Previous experience in a client-facing role, preferably supporting sophisticated products
- Excellent collaboration skills with a positive and performance-driven attitude
- Highly reliable, crucial, stress-resistant, and resilient personality
- Self-sufficient, independent, and proactive in task handling
- Effective multitasker, eager to learn beyond immediate responsibilities
Pay
$20/hour
Schedule
Monday – Friday, 9:00am ET – 5:30pm ET • 40 hours per week • 12-month contract