Customer Service Representative

Key Responsibilities

• Actively promotes Kele Companies' products and services utilizing ASLAN sales principles and communicates Kele Companies' value propositions to customers
• Maintains customer and account information in Salesforce database
• Sets up new customer accounts as per requests from the Accounting Department
• Completes outbound calls to customers for payment information
• Escalates complex cases to Senior Customer Service Team
• Releases web holds from orders
• Enters portal orders
• Inputs address information into Amazon orders
• Rotates with front desk duties
• Acts as an overflow resource for Salesforce team cases
• Participates in training opportunities and self-study in order to increase product and industry knowledge and to improve personal performance

Preferred Qualifications

• High School diploma or equivalent
• Minimum one-year related work experience
• Ability to learn and use company software

Benefits and Perks

• Medical, vision, and dental insurance
• HSA/FSA (medical and dependent care)
• 401(k) with employer match up to 4% with immediate vesting
• Employer-paid short- and long-term disability coverage
• Employer-paid basic life and AD&D insurance; supplemental life for employees and dependents available
• Paid time off and paid holidays
• Tuition reimbursement