CUSTOMER SERVICE REPRESENTATIVE

We need to output HTML fragment with headings

for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. No job title heading. No Job ID etc. Remove boilerplate: cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, application instructions. Also remove EEO paragraph. Also remove "Equal Opportunity Employer" line. Also remove "Physical Requirements"? Not listed as a heading but could be part of Qualifications? The instruction says use headings for those specific categories; we can include other info under appropriate headings. Physical Requirements maybe part of Qualifications or Requirements? Could be under Qualifications or Requirements. Since not a specified heading, we can embed in

under Qualifications or Requirements. We need to preserve all substantive info. Let's parse content: Intro paragraph about company values, location, etc. That's "About the role" maybe. Could be under

About the role

with paragraphs. Responsibilities: list of duties bullet points. Qualifications: list of qualifications bullet points. Skills: maybe separate? The posting includes "Excellent written, verbal, and interpersonal communication skills." etc. Could be under Skills. But we have also Qualifications includes many. The instruction: Use headings for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have both Qualifications and Skills. However the posting lumps qualifications and skills together. We need to decide where to put what. Could treat "Qualifications" as education/experience, and "Skills" as abilities. But we must not invent sections with filler. If we split, we need to ensure each section has real content. We can put education/experience under Qualifications, and abilities under Skills. That seems reasonable. Benefits: list provided. Pay: not mentioned. So we should NOT include Pay section. Schedule: not mentioned. So omit. Requirements: maybe could be same as Qualifications? But we have both Qualifications and Skills; maybe we can omit Requirements if not distinct. The instruction: include a section ONLY when the posting has real, specific content for it. So we need to see if there is a distinct "Requirements" section. The posting has "Qualifications" bullet list includes education/experience, etc. There's no separate "Requirements". So we omit Requirements. Thus sections: About the role, Responsibilities, Qualifications, Skills, Benefits. Check if any other sections like "Physical Requirements" could be under Qualifications or Skills. We'll include physical requirements under Qualifications maybe as a bullet. Now we need to preserve all substantive info, not invent or summarize away detail. Must not include boilerplate like EEO, etc. Let's extract substantive info: About the role: - KDV Label passionate about core values: craftsmanship, care, collaboration, creativity, curiosity. - Friendly and rewarding work environment where you can grow career and be part of team. - Production facilities in Waukesha, WI; Loveland, CO; Sugar Grove, IL. - Leader in label industry, reputation for quality, consistency, performance. - Customer Experience Team instrumental in upholding reputation. - Working across Account Management and Customer Service, team ensures each customer served at exemplary level. - Understanding and delivering on KDV’s philosophy and processes for world-class service critical. - Reporting to Director of Account Management, the Customer Service Representative provides tactical customer and administrative support to KDV’s Account Management team. - Helps deliver responsive, accurate, consistent customer experience through order processing, project coordination, customer communication, documentation, and other day-to-day account needs. - Works closely with Account Managers to ensure customer requests and orders move efficiently through KDV’s systems and internal departments. - Requires exceptional attention to detail, responsiveness, organization, ability to manage multiple priorities in fast-paced manufacturing environment. - Team works from headquarters in Waukesha, WI. - Looking for team players with excellent written and verbal communication skills, strong attention to detail, passion for customer service. That's a lot; we can keep as paragraphs. Responsibilities bullet list: - Support Account Managers with day-to-day execution of customer accounts and projects. - Enter, process, and maintain customer orders accurately and according to established procedures. - Communicate routine order status, shipping information, documentation, and project updates to customers in a timely manner. - Maintain accurate customer, order, project, item, and communication records within KDV systems. - Gather required information and documentation from customers to support quoting, order entry, artwork, production, and shipping. - Review customer documentation, specifications, quotes, proofs, and order information for completeness and accuracy. - Compare customer-supplied information against established specifications and identify discrepancies or missing information for resolution. - Coordinate with Account Management, Scheduling, Prepress, Quality, Shipping, Production, Estimating, and other departments as necessary to support customer requirements. - Assemble and coordinate label, material, and product samples for current and prospective customers. - Assist with routine customer questions and service needs, escalating issues to the appropriate Account Manager when additional account ownership or decision-making is required. - Submit quality concerns through established procedures and assist with customer communication and follow-up through resolution. - Follow established systems, procedures, and standard operating practices. - Develop working knowledge of KDV’s customers, materials, capabilities, production processes, and requirements. - Exhibit and uphold KDV’s Core Values in all situations. Qualifications (education/experience): - Passion for customer service and supporting a high-performing team. - Superb attention to detail and accuracy. - Strong organization and ability to manage multiple priorities in a fast-paced environment. - Excellent written, verbal, and interpersonal communication skills. - Ability to develop and maintain professional and respectful relationships with customers, team members, and employees at all levels. - Ability to read and interpret documentation, estimates, specifications, requirements, and other written instructions. - Intermediate mathematical skills. - Proficiency in Microsoft Office products required. - ERP and/or CRM experience preferred. - Education / Experience: Associate degree or equivalent experience preferred. - At least two years of related customer service, account support, or administrative experience preferred. - Manufacturing experience preferred; print and packaging industry experience a plus. - Physical Requirements: Ability to sit, stand, walk, and use a computer for extended periods of time. Ability to visit production areas as needed and occasionally travel between facilities or customer locations. Skills: maybe we can separate some of the abilities that are more skill-like: but we already have many under Qualifications. To avoid duplication, we could put the "Ability to read and interpret..." etc under Skills, and keep Qualifications for education/experience and core traits. However the instruction says preserve all substantive info; duplication is okay if we keep it once. We need to decide a split that makes sense. Let's define: Qualifications: education/experience, core traits like passion for customer service, superb attention to detail, strong organization, excellent communication skills, ability to develop relationships, ability to read docs, intermediate math, proficiency in MS Office, ERP/CRM experience preferred, associate degree or equivalent experience preferred, at least two years related experience, manufacturing experience preferred, print/packaging industry a plus. Skills: maybe we can list specific skills like "Ability to sit, stand, walk, use computer for extended periods" (physical) but that's more requirement. Could also include "Ability to visit production areas..." but that's physical. Alternatively we could omit Skills section entirely and just have Qualifications cover all. The instruction says we can include Skills section if there is real specific content. The posting does mention skills like "excellent written and verbal communication skills", "strong attention to detail", etc. Those are skills. So we could have Skills section containing those. But then Qualifications would be education/experience only. However the posting also lumps "Passion for customer service" etc under Qualifications. It's ambiguous. Given the instruction to prefer a few substantive sections over many thin ones, maybe better to combine Qualifications and Skills into one section called Qualifications (or Requirements). But we have headings list includes both; we can choose to include only Qualifications and omit Skills if we think it's redundant. However we must not omit substantive info; if we put all under Qualifications, it's fine. Thus we will have sections: About the role, Responsibilities, Qualifications, Benefits. We need to ensure we don't include Pay or Schedule. Now we need to strip boilerplate: Remove EEO paragraph, "Equal Opportunity Employer". Also remove any duplicated lines (none). Remove application instructions (none). Remove cookie/navigation/legal etc (none present). Also remove "Physical Requirements" as a separate heading; we will embed that paragraph under Qualifications. Now produce HTML:

About the role

KDV Label is passionate about its core values: craftsmanship, care, collaboration, creativity, and curiosity, creating a friendly and rewarding work environment where you can grow your career and be part of the team. The company has production facilities in Waukesha, Wisconsin; Loveland, Colorado; and Sugar Grove, Illinois, and has become a leader in the label industry through a strong reputation for quality, consistency, and performance. The Customer Experience Team upholds this reputation by working across Account Management and Customer Service to ensure each customer receives exemplary service. Understanding and delivering on KDV’s philosophy and processes for world‑class service is critical to every role on this high‑performing, customer‑focused team. Reporting to the Director of Account Management, the Customer Service Representative provides tactical customer and administrative support to the Account Management team, helping deliver a responsive, accurate, and consistent customer experience through order processing, project coordination, customer communication, documentation, and other day‑to‑day account needs. The role requires exceptional attention to detail, responsiveness, organization, and the ability to manage multiple priorities in a fast‑paced manufacturing environment. The team works from KDV’s headquarters in Waukesha, WI, and seeks team players with excellent written and verbal communication skills, strong attention to detail, and a passion for customer service.

Responsibilities

• Support Account Managers with the day‑to‑day execution of customer accounts and projects.
• Enter, process, and maintain customer orders accurately and according to established procedures.
• Communicate routine order status, shipping information, documentation, and project updates to customers in a timely manner.
• Maintain accurate customer, order, project, item, and communication records within KDV systems.
• Gather required information and documentation from customers to support quoting, order entry, artwork, production, and shipping.
• Review customer documentation, specifications, quotes, proofs, and order information for completeness and accuracy.
• Compare customer‑supplied information against established specifications and identify discrepancies or missing information for resolution.
• Coordinate with Account Management, Scheduling, Prepress, Quality, Shipping, Production, Estimating, and other departments as necessary to support customer requirements.
• Assemble and coordinate label, material, and product samples for current and prospective customers.
• Assist with routine customer questions and service needs, escalating issues to the appropriate Account Manager when additional account ownership or decision‑making is required.
• Submit quality concerns through established procedures and assist with customer communication and follow‑up through resolution.
• Follow established systems, procedures, and standard operating practices.
• Develop working knowledge of KDV’s customers, materials, capabilities, production processes, and requirements.
• Exhibit and uphold KDV’s Core Values in all situations.

Qualifications

• Passion for customer service and supporting a high‑performing team.
• Superb attention to detail and accuracy.
• Strong organization and ability to manage multiple priorities in a fast‑paced environment.
• Excellent written, verbal, and interpersonal communication skills.
• Ability to develop and maintain professional and respectful relationships with customers, team members, and employees at all levels.
• Ability to read and interpret documentation, estimates, specifications, requirements,