Customer Service Representative

About the role

We are Kao, listed as one of the world’s most ethical companies for the last 19 years. Our brand portfolio spans across three sectors; Consumer Care (John Frieda, Bondi Sands, Bioré, Jergens, Curél), Professional Hair (Goldwell, Oribe, KMS Hair, Kerasilk), and Molton Brown. Our corporate philosophy, the Kao Way, guides us in everything we do – acting with integrity, courageously driving innovation, and treating each other with trust and respect. At Kao, we believe the diversity of our teams strengthens our global mission. Here we trust and respect each other, collaborating in a friendly and inclusive work environment to achieve great results. Kao USA Inc. is looking for a passionate, high capacity, multifaceted team member to join our Customer Service Team reporting to the Customer Service Manager. The Customer Service Organization at Kao means more than managing orders. We are looking for someone who can manage key accounts regarding management of replenishment and promotional orders, ensure customer inventory needs are met, resolve shipment/delivery issues in addition to crediting the customer for service challenges. What you can expect from us: An entrepreneurial environment where passionate and innovative teams come together. Respect, teamwork and collaboration are at the heart of how we work. A workplace culture that prioritizes employee wellbeing, broad range of benefits including flexible working, competitive salaries, health and wellbeing offers, retirement, insurance options, and learning and development opportunities. Your voice matters here — we value entrepreneurial thinking and innovation from our teams.

Responsibilities

• Manage daily order processing activities for domestic and international business.
• Monitor promotional ordering; ensure customers meet inventory commitment resulting in customer not under or over ordering.
• Communicate priorities and customer requirements to the warehouse; supply shipment paperwork to the warehouse (if required).
• Manage customer returns, credits, debits, etc.
• Understand customer requirements and bring solutions to issues.
• Manage multiple outlook mailboxes; address requests and issues.
• Monitor open orders to ensure timely shipment to customer; address late shipments with appropriate party.
• Support continuous process improvements.
• Attend Team Meetings.
• Stock management - ensure correct version of product is shipping to customer.
• Update SAP tables (i.e. customer material # table, material determination).

Qualifications

• Associate's degree or 2 years Customer Service Experience (input customer orders; track/trace shipments; returns management; email).
• Strong critical thinking skills.
• Strong communication skills (both written and oral).
• Outstanding organizational skills & Experience handling support requests from a variety of different channels.
• Computer literacy, including proficient in Microsoft office products (specifically Word and Excel (can maintain complex spreadsheets)).
• SAP experience.

Benefits

• Healthcare
• 401(k) plus company match
• 36 total days off (vacation + holidays + sick)

Pay

Salary range: $20/hr. – $25/hr.

Schedule

Hybrid work schedule.