Customer Service Representative

Key Responsibilities

• Serve as a primary point of contact for clients, responding to inquiries, concerns, and service requests.
• Communicate clearly with clients via phone, email, and in-person interactions.
• Maintain accurate records of client interactions, project updates, and deliverables.
• Collect and escalate client feedback as needed.
• Aid in account management activities, including reporting, documentation, and strengthening client relationships.
• Support marketing or sales initiatives related to client accounts.
• Answer incoming service calls, including urgent issues and customer complaints.
• Create, update, and dispatch work orders using dispatch software.
• Schedule and adjust technician assignments based on skill set, availability, and job requirements.
• Cook up and communicate job status and upcoming work with technicians and internal teams.
• Manage technicians, schedules, and daily workflow.
• Prepare meeting agendas, notes, and follow-up action items.
• Maintain and update client files, documentation, and correspondence.
• Track and update materials required for open work orders.
• Support project timelines and resource coordination.
• Perform general office duties, including answering phones and creating work orders.

Requirements

• Associate’s degree in business or related field preferred; High School Diploma required.
• 1–3 years of experience in customer service, account management, or dispatching.
• Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint).
• Strong verbal and written communication skills.
• Highly organized with excellent attention to detail.
• Ability to prioritize multiple tasks and work independently.
• Bilingual preferred.