Customer Service Representative
for section headings: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections if posting has real specific content. We need to parse the posting.
Content:
- Intro: "World-changing careers..." etc. That's about the role? Could be "About the role". We'll put that as prose under About the role
with
. - Then description: "Direct account responsibility for inside sales of precious metal..." etc. That's responsibilities. - Then "The role: As a Customer Service Representative, you will help drive our goals by:" then bullet list items (starting with "Acts as a liaison..." etc). Those are responsibilities. - Then "Key Skills the will help you succeed in this role:" list of skills: Bachelor’s Degree - Desired, Customer service experience - Essential, Excellent communication..., etc. That's Skills. - Then "What we offer:" includes salary statement, hybrid/flexible, benefits list. That's Benefits. Also maybe Pay? It says "We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities." No specific numbers, so we should NOT create Pay section because it's vague (commensurate with experience). The rule: never emit a heading followed by filler/placeholder text like "commensurate with experience", "not specified", "N/A", "varies", "TBD". So we should not create Pay section. Benefits: they list specific benefits: Retirement Savings (401K Match, plus an additional Employer Contribution), 20 days annual PTO (varies for shift-based roles) - note "varies" maybe placeholder? It says varies for shift-based roles. That's somewhat specific but includes "varies". Might be considered placeholder? The rule says never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). The PTO line includes "varies". That might be considered placeholder. However the benefits section overall has concrete items: Retirement Savings, Life and Disability Insurance, Health Insurance (Medical, Prescription, Dental and Vision), Voluntary Benefits, Wellbeing Programs and Incentives, Tuition Assistance, Parental Leave. Those are specific. The PTO line includes "varies". Might be okay to include but we could omit that line if we want to avoid placeholder. However we must preserve ALL substantive information; we cannot invent or summarize away detail. If we omit the PTO line, we are losing substantive info (20 days annual PTO). The phrase "varies for shift-based roles" is additional detail but not placeholder; it's specifying that it varies. The rule says never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD"). It seems they consider "varies" as placeholder. But the phrase "20 days annual PTO (varies for shift-based roles)" includes "varies". Might be considered filler. Safer to omit the PTO line? But then we lose the 20 days annual PTO info. However we could keep the line but maybe it's okay because it's not just "varies" alone; it's qualified. The instruction: "never emit a heading followed by filler/placeholder text (e.g. "commensurate with experience", "not specified", "N/A", "varies", "TBD")". That suggests if the section's content is just placeholder like "varies", don't create the section. But if we have other substantive content, we can still create the section and include the line with "varies". The rule is about heading followed by filler/placeholder text, not about containing the word varies inside a substantive line. So we can keep Benefits section. - Pay: they only say "We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities." That's vague, no specific numbers. That's essentially placeholder. So we should NOT create Pay section. - Schedule: they mention hybrid and flexible working, but no specific schedule. Could be considered placeholder? They say "We also support hybrid and flexible working". That's not a specific schedule. Might be considered placeholder. The rule: never create Pay/Schedule/Benefits sections unless the posting actually states them. For Schedule, they didn't state specific schedule (like Monday-Friday 9-5). So we should not create Schedule section. - Requirements/Qualifications: The posting didn't have separate Requirements or Qualifications sections; they have Skills. Could treat Skills as Requirements? But we have a Skills heading. We'll include Skills. - About the role: we have intro paragraph. - Responsibilities: we have the bullet list under "The role:" plus earlier sentences about direct account responsibility etc. We need to use
- for any list of duties/requirements/benefits. So for responsibilities list, we need
- . For skills list also
- . For benefits list also
- .
We need to preserve all substantive information. Let's extract.
Intro paragraph: "World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a Customer Service Representative you’ll contribute to JM’s mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future."
That's about the role.
Then: "Direct account responsibility for inside sales of precious metal, precious metal products, and Nitinol products within assigned industrial market sector via telesales role. Direct responsibility for all customer quotations, order entry, verification of order parameters, including lead time and change notices within assigned product group. Incumbent must be responsive to customers’ requirements by coordinating expediting of customer orders with plant scheduling, resolving complaints, processing invoices, ensuring accounts are paid in full and maintained with established credit terms."
That's responsibilities.
Then: "The role: As a Customer Service Representative, you will help drive our goals by:" then list:
- Acts as a liaison between Johnson Matthey business unit and customers to facilitate and enhance working relationships to insure customer needs are met
- Responsible to assist with the achievement of planned revenue, account development and implementation for products and services manufactured by the business unit
- Obtains, communicates, and identifies opportunities, competitive information, customer needs, trends and influences on accounts
- To interact daily with industrial customers to provide outstanding customer service for the products and services of Platinum Group Metal Services through telephone/email contact with customers.
- Act as liaison between JMI departments and customers to facilitate working relationships and ensure that customer needs are understood and communicated.
- Accurately quote prices.
- Order entry and verification of the customer’s written purchase order, order confirmation, and invoice must be complete within 24 hours of receipt.
- Respond to all standard quote requests within 24 hours.
- Contact customer within specified time period to assist in follow-up on quotes.
- Coordinate quoting of nonstandard items through cost estimating making certain that customer requirements are fully specified and clearly understood.
- Coordinate resolution of all customer complaints on a timely basis in such a way as to result in improved customer relations.
- Direct monitoring of customer metal consignment balances/metal deals to ensure adequate quantity of metal is present to meet the business unit’s financial and production requirements.
- Assist in budgeting process and monthly forecasting process by providing information on customer trends and tendencies to support revenue and S&OP demand forecasting.
- Maintain a business and technical awareness for those products assigned to the Customer Service Representative.
- Interface with Customer Service Manager/ Sales Manager to expedite flow of pertinent information and coordinate response to customer needs.
That's responsibilities.
Then: "Key Skills the will help you succeed in this role:" list:
- Bachelor’s Degree - Desired
- Customer service experience - Essential
- Excellent communication and active listening
- Ability to build strong collaborative relationships
- Ability to multi-task, prioritize, and manage time effectively
- Strong organizational skills
- High attention to detail
- Highly computer literate with exceptional Microsoft Word, Excel and PowerPoint skills
Then: "Even if you only match some of the skills, we’d love to hear from you to discuss further!" That's fluff, maybe not needed but it's substantive? It's an invitation. Could be omitted? It's not a list; it's prose. Could include as a p under Skills? Might be considered boilerplate? Not exactly boilerplate but it's encouraging. I'd include as a p after skills list.
Then: "What we offer:" then:
- We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities.
- We also support hybrid and flexible working and offer comprehensive employee benefits , including health, life, disability and retirements plans that support our employees’ financial and physical wellbeing, such as:
- Retirement Savings (401K Match, plus an additional Employer Contribution)
- 20 days annual PTO (varies for shift- based roles)
- Life and Disability Insurance
- Health Insurance (Medical, Prescription, Dental and Vision)
- Voluntary Benefits
- Wellbeing Programs and Incentives
- Tuition Assistance
- Parental Leave
Then after that: "Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact GlobalRecruit@matthey.com. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. #JMUS #EVB To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief."
We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should remove the EEO statement, privacy notice, application instructions, contact email? The contact email might be considered part of application instructions? It's for queries or accessibility requirements. Might be considered part of application process; but it's not strictly boilerplate; it's a contact for accommodations. Might be okay to keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The contact email is part of application instructions? It says "For any queries or accessibility requirements, please contact GlobalRecruit@matthey.com." That's not exactly application instruction but could be considered part of recruitment process. Safer to remove it? It's not boilerplate but it's a contact. I'd remove it to be safe.
Also remove the hashtags #JMUS #EVB.
Remove the equal opportunities employer statement.
Remove the privacy notice line.
Remove the application instructions about clicking Apply button, storing details, etc.
Thus final content: About the role (intro paragraph), Responsibilities (the two paragraphs + bullet list), Skills (list + maybe the "Even if you only match some..." line?), Benefits (list of benefits). We'll not include Pay or Schedule.
We need to use
for each section heading. We'll output:
About the role
- .
We need to preserve all substantive information. Let's extract.
Intro paragraph: "World-changing careers, enabled by Johnson Matthey. With more than 200 years history, join us and help to accelerate the transition to net-zero! As a Customer Service Representative you’ll contribute to JM’s mission as a world leader in sustainable technology, transforming energy and reducing carbon emissions for a cleaner, brighter future."
That's about the role.
Then: "Direct account responsibility for inside sales of precious metal, precious metal products, and Nitinol products within assigned industrial market sector via telesales role. Direct responsibility for all customer quotations, order entry, verification of order parameters, including lead time and change notices within assigned product group. Incumbent must be responsive to customers’ requirements by coordinating expediting of customer orders with plant scheduling, resolving complaints, processing invoices, ensuring accounts are paid in full and maintained with established credit terms."
That's responsibilities.
Then: "The role: As a Customer Service Representative, you will help drive our goals by:" then list:
- Acts as a liaison between Johnson Matthey business unit and customers to facilitate and enhance working relationships to insure customer needs are met
- Responsible to assist with the achievement of planned revenue, account development and implementation for products and services manufactured by the business unit
- Obtains, communicates, and identifies opportunities, competitive information, customer needs, trends and influences on accounts
- To interact daily with industrial customers to provide outstanding customer service for the products and services of Platinum Group Metal Services through telephone/email contact with customers.
- Act as liaison between JMI departments and customers to facilitate working relationships and ensure that customer needs are understood and communicated.
- Accurately quote prices.
- Order entry and verification of the customer’s written purchase order, order confirmation, and invoice must be complete within 24 hours of receipt.
- Respond to all standard quote requests within 24 hours.
- Contact customer within specified time period to assist in follow-up on quotes.
- Coordinate quoting of nonstandard items through cost estimating making certain that customer requirements are fully specified and clearly understood.
- Coordinate resolution of all customer complaints on a timely basis in such a way as to result in improved customer relations.
- Direct monitoring of customer metal consignment balances/metal deals to ensure adequate quantity of metal is present to meet the business unit’s financial and production requirements.
- Assist in budgeting process and monthly forecasting process by providing information on customer trends and tendencies to support revenue and S&OP demand forecasting.
- Maintain a business and technical awareness for those products assigned to the Customer Service Representative.
- Interface with Customer Service Manager/ Sales Manager to expedite flow of pertinent information and coordinate response to customer needs.
That's responsibilities.
Then: "Key Skills the will help you succeed in this role:" list:
- Bachelor’s Degree - Desired
- Customer service experience - Essential
- Excellent communication and active listening
- Ability to build strong collaborative relationships
- Ability to multi-task, prioritize, and manage time effectively
- Strong organizational skills
- High attention to detail
- Highly computer literate with exceptional Microsoft Word, Excel and PowerPoint skills
Then: "Even if you only match some of the skills, we’d love to hear from you to discuss further!" That's fluff, maybe not needed but it's substantive? It's an invitation. Could be omitted? It's not a list; it's prose. Could include as a p under Skills? Might be considered boilerplate? Not exactly boilerplate but it's encouraging. I'd include as a p after skills list.
Then: "What we offer:" then:
- We make sure salaries are fair, competitive and aligned to individual roles, experience and responsibilities.
- We also support hybrid and flexible working and offer comprehensive employee benefits , including health, life, disability and retirements plans that support our employees’ financial and physical wellbeing, such as:
- Retirement Savings (401K Match, plus an additional Employer Contribution)
- 20 days annual PTO (varies for shift- based roles)
- Life and Disability Insurance
- Health Insurance (Medical, Prescription, Dental and Vision)
- Voluntary Benefits
- Wellbeing Programs and Incentives
- Tuition Assistance
- Parental Leave
Then after that: "Ready to make a meaningful impact on your career and the environment? Join us and help shape a sustainable future while advancing your career! At JM, inclusivity is central to our values. We create an environment where everyone can thrive, embracing diverse perspectives to tackle challenges and ensure all colleagues feel valued and connected. For any queries or accessibility requirements, please contact GlobalRecruit@matthey.com. We will work with you to make suitable adjustments at any stage of the recruitment process. All conversations are confidential, and your feedback is welcome to help us provide an accessible and positive recruitment experience. #JMUS #EVB To submit your application, please click the "Apply" button online. All applications are carefully considered and your details will be stored on our secure Application Management System. This is used throughout Johnson Matthey for the selection of suitable candidates for our vacancies as they arise. Johnson Matthey respects your privacy and is committed to protecting your personal information. For more information about how your personal data is used please view our privacy notice: Johnson Matthey Privacy Notice. By applying for this role and creating an account you are agreeing to the notice. Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, marriage or civil partnership, pregnancy or maternity, religion or belief."
We need to remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. So we should remove the EEO statement, privacy notice, application instructions, contact email? The contact email might be considered part of application instructions? It's for queries or accessibility requirements. Might be considered part of application process; but it's not strictly boilerplate; it's a contact for accommodations. Might be okay to keep? The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. The contact email is part of application instructions? It says "For any queries or accessibility requirements, please contact GlobalRecruit@matthey.com." That's not exactly application instruction but could be considered part of recruitment process. Safer to remove it? It's not boilerplate but it's a contact. I'd remove it to be safe.
Also remove the hashtags #JMUS #EVB.
Remove the equal opportunities employer statement.
Remove the privacy notice line.
Remove the application instructions about clicking Apply button, storing details, etc.
Thus final content: About the role (intro paragraph), Responsibilities (the two paragraphs + bullet list), Skills (list + maybe the "Even if you only match some..." line?), Benefits (list of benefits). We'll not include Pay or Schedule.
We need to use
- . For benefits list also
- . For skills list also