CUSTOMER SERVICE REPRESENTATIVE

Description Position Title: Customer Service Representative Department: Operations Location: Mt. Pleasant, TX Reports to: Terminal Manager Position Summary The Customer Service & Operations Coordinator supports logistics and transportation functions by managing freight scheduling, customer communication, trailer utilization, and documentation. This role requires strong organizational skills, attention to detail, and the ability to adapt quickly in a dynamic, fast-paced environment. Documentation & Reporting Maintain payroll and billing documents and submit them weeklyUpdate daily check calls based on shipper requirementsCommunicate late deliveries and detention updates to corporate customer service Freight Coordination & Scheduling Schedule, enter, and communicate all customer delivery appointmentsSolicit freight from assigned geographical regions and customer baseManage loads to ensure optimal equipment and driver utilizationCheck destinations, load capabilities, arrival times, and driver readiness Customer & Carrier Communication Communicate service issues to assigned customers in designated areasCoordinate with customers to understand needs and with Sales to identify new opportunities Trailer Pool Optimization Monitor and optimize trailer pool utilization and trailer locations Additional Responsibilities Support logistics and operations teams with various tasks as neededPerform other duties as assigned Education: High School Diploma or GED required. The applicant who fills this position will be eligible for the following compensation and benefits: Benefits: Vision, Medical, and Dental coverage begin after 60 days of employment;Better Futures Program: 2 Year Community College tuition paid for you or your dependents;Paid Time Off: sick leave, vacation, and 6 company observed holidays;401(k): company match begins after the first year of service and follows the company vesting schedule; Base salary range of $18.00 - $20.00 The Company is dedicated to ensuring a safe and secure environment for our team members and visitors. To assist in achieving that goal, we conduct a drug, alcohol, and background check for all new team members post-offer and prior to the start of employment. The Immigration Reform and Control Act requires that verification of employment eligibility be documented for all new employees by the end of the third day of work. EOE/Vets/Disability