Customer Service Representative

Position Summary

The Account Specialist is the face of the Company for our clients. Account Specialists are responsible for maintaining great working relationships with our clients and handling their day-to-day business needs and questions.

Principle Accountabilities

• Oversight of one or several client accounts, working in good faith to anticipate client needs and provide proactive insight and solutions to the client’s business needs and challenges
• Aid in order processing, utilizing several different software platforms and methods
• Control effective communications for your account(s) by acting as a liaison between your client(s) and various warehouse and administrative teams, including:
• Communication of inbound/outbound demand and unique client needs
• Collaboration with ITS’ Fleet and Asset-lite Brokerage to better serve your client(s)
• Providing consistent and professional communication to clients
• Understanding and adhering to client contracts, performing basic billing and auditing
• Aiding in maintaining documented standard operating procedures specific to your client(s)
• Performing other duties as assigned

Position Requirements

• Proficiency with MS Office Suite (Word, Excel, Outlook, etc.), experience with a WMS preferred
• Excellent verbal and written skills (phone etiquette and fluency in English required)
• Must possess excellent problem diagnosis and resolution skills
• Strong work ethic and a positive attitude
• Ability to work with a high degree of autonomy
• Ability to manage the demands of multiple priorities simultaneously