Customer Service Representative

About the role

The Account Billing Specialist at ITS Logistics is the primary point of contact for clients, ensuring they have a seamless experience and addressing their business needs proactively.

Responsibilities

• Maintain strong working relationships with clients and address their day-to-day business needs and challenges.
• Avoid client needs and provide proactive insights and solutions.
• Assist in order processing using multiple software platforms and methods.
• Communicate effectively between clients and warehouse/administrative teams, including managing inbound/outbound demand and unique client needs.
• Collaborate with ITS’ Fleet and Asset-lite Brokerage to enhance service delivery to clients.
• Provide consistent and professional communication to clients.
• Understand and adhere to client contracts, perform basic billing and auditing.
• Help maintain documented standard operating procedures specific to each client.

Requirements

• Proficiency with MS Office Suite (Word, Excel, Outlook, etc.)
• Experience with a WMS is preferred.
• Excellent verbal and written communication skills (including phone etiquette and fluency in English).
• Strong problem diagnosis and resolution skills.
• A strong work ethic and positive attitude.
• The ability to manage multiple priorities simultaneously.