Customer Service Representative
iPostal1 · St Louis, MO · 3 wk ago
On-siteCustomer Service$17–$19/hrFull-time
Responsibilities
- Answer inbound calls from customers in a prompt and professional manner
- Identify the type of assistance needed
- Ascertain level of assistance needed to resolve inquiry and escalate when appropriate
- Deliver all information in a positive, conversational, and compassionate manner to facilitate relationship development with clients
- Manage customer expectations
- Actively engage customers in online chat context
- Additional duties as assigned and deemed appropriate per level including but not limited to handling escalations, team supervision, analytics and reporting
Requirements
- Active listening skills
- Results oriented
- Strong work ethic
- Excellent verbal and written communication skills
- Previous experience in a customer service-oriented role
Benefits
- Two-week, paid training starting on Day 1
Pay
$17 - $19 hourly
Schedule
Full-time
Department
Customer Service
Role
Customer Service Representative
Locations
St. Louis, MO