Customer Service Representative

About the role

As the Customer Service Representative, you will provide onsite full-time Customer Service & Concierge Desk/Conference Center Support. This position has high client visibility and promotion potential.

Essential Job Functions

• Responds to all telephone, walk-in, and electronic inquiries for assistance.
• Tracks and monitors service requests to ensure each is accurate, completed and closed in a timely manner.
• Creates meeting reservations and configures conference rooms in accordance with individual requests.
• Provides support to conference center attendees to include identifying supplies needed, operating equipment, and conference set-up and breakdown.
• Ensures conference rooms are clean and void of classified materials at the end of the day.
• Performs other administrative duties, as needed.

Education & Experience

• High School Diploma or GED.
• Minimum of one (1) year of recent experience working at a customer service center.
• Must be proficient in the use of Microsoft Office, primarily Word and Excel.

Knowledge & Skills

• Strong interpersonal skills to maintain effective working relationships with team and customers.
• Good oral and written communication skills sufficient to respond to customers’ routine questions in a clear and concise manner.
• Ability to manage own activities and workflow under tight deadlines.
• Ability to apply a strong customer focus orientation to understand customer requirements and suggest and implement solutions.
• Ability to ensure that management, co-workers, customers, and stakeholders are kept informed.

Security Clearance

Top Secret SCI CI Poly