Customer Service Representative

What You’ll Be Doing Providing customer service excellence via email and phone to both external and internal customers as well as via company related website as our ecommerce presence growsResponding to customer inquiries, resolving issues, and providing timely solutions to ensure customer satisfaction.Nurturing sales orders through the process from beginning to end, ensuring accuracy, quality and on-time delivery.Building relationships with customers and clients by anticipating their needs and proactively engaging with them.Supporting art needs by working closely with our art department to proof designs while utilizing our propriety tools for art creation when applicable.Understanding company trademarks and registrations to ensure compliance with licensed logos.Keeping current on color trends, hat styles, and product informationUtilizing marketing and sales promotions to help support sales growthTraining: You’ll progress through a robust internal training program that will help you achieve all the above. What We Need Experience: Customer service experience (Preferred)Education: High School Degree (Preferred)Ideal Characteristics:Excellent verbal and written communication skillsStrong organizational skillsAbility to manage multiple projects simultaneouslyAbility to deal promptly with various types of client needs Imperial is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training, and promoting qualified people of all backgrounds. ,