Customer Service Representative

About the role

Join ibex as a remote Customer Support Representative and support a leading utility company in a fast-paced, engaging environment. This opportunity allows you to build valuable skills, work alongside a great team, and be part of a company that invests in your success.

Responsibilities

• Address billing questions and provide payment support
• Assist customers with starting or stopping utility services
• Handle account updates and service requests
• Troubleshoot customer concerns with clear, professional, and empathetic support
• Navigate multiple systems and tools to find solutions quickly

Requirements

• Strong communication and customer service skills
• Ability to stay calm and professional during challenging conversations
• Comfort navigating multiple computer systems and applications
• Critical thinking and problem-solving skills
• Basic math skills for billing, balances, and payment-related questions
• Experience using basic Excel functions, including search tools and filters
• Strong attention to detail
• Ability to multitask and stay organized in a fast-paced environment
• Team-oriented mindset and strong work ethic
• 18+ years of age with a high school diploma or equivalent
• Reside in one of the following states: Arkansas, Georgia, Idaho, Indiana, Kansas, Kentucky, Louisiana, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, West Virginia, Wisconsin, or Wyoming
• Private, distraction-free workspace (not a shared/common area of the home)
• Hard-wired ethernet internet connection with minimum speeds of 50 Mbps download / 10 Mbps upload (5G, hotspots, and satellite internet not supported)
• Must remain on camera during working hours

Benefits

• Supportive leadership and collaborative teams
• Coaching, recognition programs, and real career growth opportunities
• Positive, performance-driven culture
• Paid training
• 401k, health, dental, and vision benefits
• PTO, referral bonuses, and employee discounts
• Free cell phone for all employees
• Childcare assistance programs