Customer Service Representative

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Respond promptly to customer phone calls and emails.
• Process customer quotations and sales orders accurately and efficiently.
• Provide order status, pricing, availability, and lead time information.
• Escalate technical or complex customer inquiries when appropriate.
• Resolve routine customer issues while maintaining a positive customer experience.
• Document customer returns, complaints, and quality concerns.
• Order & Quote Processing:
• Prepare quotations using established pricing and procedures.
• Enter customer purchase orders accurately into the ERP system.
• Send order acknowledgements.
• Cook up with Purchasing and Operations to obtain order status.
• Maintain accurate customer and order documentation.

COMPETENCIES

• Strong communication skills
• Customer-focused mindset
• Organization and attention to detail
• Teamwork and collaboration
• Willingness to learn
• Basic computer proficiency, including Microsoft Office applications (Excel, Outlook, Word)

PHYSICAL AND MENTAL DEMANDS

• Frequently required to sit at a desk or/workstation for long periods of time.
• Ability to work at a computer terminal for extended periods of time.

WORK ENVIRONMENT

• Work hours average 40 per week with typical hours of operation being Monday through Friday 8am-5pm; may require additional hours, including evenings and weekends, depending on business needs.
• Work is typically performed on-site in an office environment.
• Work may be performed in a manufacturing/factory environment.
• Tools and Equipment Used: Personal computer, copier, fax/scanner, phone, and other typical office equipment.
• Travel: Up to 10%

REQUIRED QUALIFICATIONS

• High school diploma or equivalent.
• 1+ years of experience in customer service.
• Demonstrated ability to learn new systems and processes.

SALARY DESCRIPTION

$22.00 - $30.00 per Hour