Customer Service Representative

Location: Santa Barbara, CA (100% onsite) Schedule: Part-time, 20-40 hours per week, 6:30 AM - 3:00 PM Duration: 2-year contract (W2) Pay Rate: $23.52/hr Position Summary Our client, a natural gas utility in Southern California, is looking for a part-time Customer Service Representative I to support its Santa Barbara office as a Cashier. This role manages all aspects of customer service, including answering phone and email inquiries, taking orders, and providing follow-up. It may also require research skills to troubleshoot customer problems. Customers may be internal or external, with requests of varying degrees of complexity. All duties are performed to company guidelines and established safety procedures. Essential Functions and Responsibilities Receive payments (cash, checks, or money orders) for services and/or purchase of productsOperate company software and hardware to access data on customer accountsBalance cash and checks on hand with system totals and prepare funds for depositAnswer basic inquiries relating to payments and general company programsRefer customers to the customer contact center/telephone for service requests, high bill inquiries, and other CSR/CCR functionsSecure all operating and collected fundsPerform various monthly clerical office tasks Education/Experience High school diploma required0-2 years of experienceCustomer service experienceExperience handling cash with accuracy Knowledge/Skills Strong interpersonal, customer service and communication skillsProficient communication skillsDependable and committed, with a reliable attendance recordAll equipment provided ...