Customer Service Representative

Location: Oxnard, CA / Santa Barbara, CA / Van Nuys, CA • Part-time, 20–40 hours per week, onsite • 2-year contract • Pay: $23.52/hr

About the role

Our client, a major utility provider in Southern California, is seeking three part-time Cashiers for a 2-year contract, one each in Oxnard, Santa Barbara, and Van Nuys. All positions report to the same hiring manager. Equipment is provided by the client.

Responsibilities

• Carry out duties in line with company guidelines and established safety procedures
• Receive payment by cash, check, or money order for services and/or product purchases
• Use company software and hardware to access customer account data
• Reconcile cash and checks on hand against system totals and prepare funds for deposit
• Respond to basic customer questions about payments and general company programs
• Direct customers to CCR/telephone support for service requests, high-bill inquiries, and other CSR/CCR matters
• Secure all operating and collected funds
• Complete various monthly clerical office tasks

Requirements

• High school diploma required
• 0–2 years of experience in customer service

Skills

• Strong customer service experience
• Proficient communication skills
• Experience handling cash with accuracy
• Strong interpersonal and customer service skills