Customer Service Representative

About the role

HomePro is a Texas-based company with over two decades of growth and innovation in security, home entertainment, and home automation. Our business model delivers all home integration services through a single provider, and we pride ourselves on exceptional service. We are seeking a motivated and dynamic Customer Service Representative to join our friendly, customer-focused team.

Responsibilities

• Assist customers with questions and provide guidance on HomePro’s home technology products and services.
• Process customer orders accurately and efficiently, ensuring timely delivery and addressing special requests or concerns.
• Resolve customer issues and complaints with creative, effective solutions.
• Stay up-to-date on HomePro’s latest home technology products and services, explaining features, benefits, and technical details in an accessible way.
• Collaborate with sales, technical support, and logistics teams to ensure seamless communication and meet customer needs.
• Maintain records of customer interactions, transactions, inquiries, and complaints using customer service software.
• Gather and relay customer feedback and suggestions to relevant teams to drive continuous improvement.
• Perform additional responsibilities as assigned by management.

Requirements

• Previous experience in a customer service role; experience in tech or home improvement is a plus.
• Enthusiasm for home technology products and services, including smart home systems, entertainment setups, and security solutions.
• Excellent verbal and written communication skills, with the ability to explain technical concepts clearly.
• Strong problem-solving skills, including analytical and critical thinking to address customer issues effectively.
• Empathy and patience, with a positive attitude in challenging situations.
• Ability to multitask, handling multiple customer inquiries while maintaining attention to detail.
• Team-oriented mindset, with a willingness to collaborate and support colleagues.
• Comfortable using customer service software, databases, and other tools to provide top-notch service.
• High school diploma or equivalent; additional education is a plus.
• Bilingual skills are a major advantage.

Benefits

• Full-time position with a 10 AM–7 PM shift and Sundays off.
• 401K with company match.
• Free on-site gym.
• Paid time off (PTO) and paid company holidays.
• Employee-discounted monitoring plan.
• Benefits begin after 60 days.
• Competitive starting wage.