Customer Service Representative

Role Overview

The Customer Service Representative serves as a primary point of contact for customers, delivering professional support across in-person, phone, and email interactions. This role also provides administrative and sales support while assisting with customer accounts, transactions, documentation, and day-to-day retail operations.

Key Responsibilities

• Greet customers professionally and provide exceptional service across in-person, telephone, and email interactions.
• Support accurate sales order processing by completing required documentation and obtaining appropriate approvals.
• Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information.
• Process payments, follow established cash-handling procedures, and reconcile transactions accurately.
• Address customer inquiries and concerns, escalating complex matters to management and following up through resolution.
• Assist with operational audits, inventory processes, compliance checks, and verification of required documentation.
• Maintain accurate records, prepare routine reports, and organize sales and office documentation.
• Collaborate with sales, merchandising, and store associates while using point-of-sale systems, retail management software, Microsoft Office, and other business tools.

Required Skills & Qualifications

• Legally authorized to work in the United States.
• High school diploma or equivalent.
• Knowledge of Microsoft Office Suite and system-based retail transactions.
• One year of customer service, office, and/or administrative experience preferred.
• Strong customer service and interpersonal communication skills.
• Ability to accurately process transactions, maintain records, and complete administrative documentation.
• Ability to work flexible hours, including weekends, holidays, and rotating opening and closing shifts.
• Reliable attendance and ability to work effectively in a team environment.

More About the Opportunity

This opportunity combines customer service, retail administration, sales support, transaction processing, and customer account management in a fast-paced store environment. Eligible employees may receive health, dental, and vision insurance, life and disability insurance, flexible spending benefits, 401(k), paid time off, and employee discounts.