Customer Service Representative

To provide customer service, including receiving, entering, and updating orders, communicating order status to customers, gathering marketing and formula information, and answering customer questions, requests, and complaints. Manage all customer communications with speed and accuracy.Build solid relationships with the customer base by providing order updates regularly.Manage purchase orders from entry to completion.Communicate any delays or order changes to the customer.Prepare documentation of customer communicationsCoordinate with Schedulers any sudden changes or cut ins of emergency orders.Create End of Day reports for Scheduling and Shipping departments.Develop relationships with outside Sales Representatives concerning their customer base to better serve the customer.Recognize customer order histories that may affect budget and planning.Identify and contact customers that have not ordered within a time frame.Travel to other HEXPOL locations or to customers may be required.Perform any other project/task as assigned by Management.