Customer Service Representative

About the role

The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization.

Responsibilities

• Order entry and maintenance
• Reporting
• Backlog review
• Spreadsheet administration
• Support of important branch administrative needs
• Back up support for the sales team on customer needs
• Grow sales with certain accounts

Requirements

• Meet with Branch Management team within 30 days to understand Company vision and key objectives
• Prepare and maintain various spreadsheets within 30 days
• Learn Heilind CRM system and resources within 90 days
• Decipher backlog and communicate with Sales and Customers within 90 days
• Provide one process improvement idea within 6 months
• Maintain solid working relationships with internal key support personnel
• Ensure top levels of professionalism and diplomacy when dealing with internal support teams

Qualifications

• American citizenship, Green Card holder, political asylum, or refugee
• Ability to report to assigned office location during scheduled in-office workdays
• Excellent interpersonal and communication skills
• Advanced knowledge of Excel, Outlook, and Word
• Proficient knowledge of customer service and standard office practices and procedures
• Excellent phone etiquette
• Strong organization and ability to multi-task

Skills and requirements

• U.S. Person as defined by ITAR
• Must be able to report to assigned office location during scheduled in-office workdays
• Exhibit strong organizational and multitasking abilities
• Have advanced knowledge of Excel, Outlook, and Word
• Have proficient knowledge of customer service and standard office practices and procedures
• Have excellent interpersonal and communication skills
• Have excellent phone etiquette
• Have strong organization and ability to multi-task

Physical Requirements

• Stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers
• Exert up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard)
• Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects