Customer Service Representative

About the role

The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization.

Responsibilities

• Order entry and maintenance
• Reporting
• Backlog review
• Spreadsheet administration
• Overall support of important branch administrative needs
• Back up support for the sales team on customer needs
• Growth of sales with certain accounts

Requirements

• Strong ability to manage multiple daily tactical priorities at a quick pace
• Ability to manage customer service for branches
• Collaborate with the inside team to build solid relationships with people, customers, and suppliers
• Provide one process improvement idea related to your position
• Develop solid working relationships with all internal key support personnel

Qualifications

• American citizen, permanent resident, political asylum, or refugee
• U.S. person as defined by ITAR
• Must be able to report to assigned office location during scheduled in-office workdays
• Excellent interpersonal and communication skills
• Advanced knowledge of Excel, Outlook, and Word
• Proficient knowledge of customer service, and standard office practices and procedures
• Excellent phone etiquette
• Strong organization and ability to multi-task

Skills and requirements

• ITAR-defined US Person
• Must be able to report to assigned office location during scheduled in-office workdays
• Excellent interpersonal and communication skills
• Advanced knowledge of Excel, Outlook, and Word
• Proficient knowledge of customer service, and standard office practices and procedures
• Excellent phone etiquette
• Strong organization and ability to multi-task

Physical Requirements

• Stand, sit, use computers, read, write, type, use copy machines, file paperwork, use telephones, and utilize written and oral communication to interact with clients, co-workers, and customers
• Sedentary work
• Erective movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard)
• Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading

Equal Opportunity Employer

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.