Customer Service Representative

About the role

The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Sales Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization.

Responsibilities

• Order Entry
• Order Maintenance
• Create proforma invoices
• Update customer portals
• Manage multiple daily tactical priorities at a quick pace
• Develop solid working relationships with all internal key support teams
• Collaborate & document the role you will play in the success toward meeting or exceeding key Company objectives
• Take the initiative to meet with your Management team to understand the Company vision and key Company objectives for the branch

Requirements

• 2-4 years business experience in a manufacturing or distribution environment
• High School Diploma
• ERP system order entry experience a plus
• A strong predictor of success for a Customer Service Rep is the ability to manage multiple daily tactical priorities at a quick pace
• Your ability to fully engage with the entire branch team and deliver a high level of service to both internal and external customers will ensure the branch’s customers are continually delighted with the Heilind Mil-Aero experience

Qualifications

• U.S. Person (ITAR)
• Must be a U.S. Citizen, U.S. Permanent Resident (i.e., 'Green Card Holder'), Political Asylee, or Refugee)
• Ability to learn & perform multiple tasks in a fast-paced team environment
• Customer service experience, strong customer focus
• Strong attention to detail
• Communication and negotiation skills
• MS Office and Excel competency
• Written & oral communication skills
• Experience communicating technical requirements and issues
• Experience maintaining reports and supplier performance metrics

Skills

• Physical Requirements: Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard).
• Visual Acuity: Close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.

Benefits

Equal Opportunity Employer

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.