Customer Service Representative

Job Summary

The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Sales Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Order Entry
• Order Maintenance
• Create proforma invoices
• Update customer portals
• Manage multiple daily tactical priorities at a quick pace
• Develop solid working relationships with all internal key support teams

Education/Experience

• 2-4 years business experience in a manufacturing or distribution environment
• High School Diploma
• ERP system order entry experience a plus

Skills And Requirements

• U.S. Person (ITAR)
• Must be a U.S. Citizen, U.S. Permanent Resident, Political Asylee, or Refugee
• Ability to learn & perform multiple tasks in a fast-paced team environment
• Customer service experience, strong customer focus
• Strong attention to detail
• Communication and negotiation skills
• MS Office and Excel competency
• Written & oral communication skills
• Organizational skills
• Experience communicating technical requirements and issues
• Experience maintaining reports and supplier performance metrics

Physical Requirements

• Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
• Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard)
• The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading

Working Conditions

• Position is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)

Equal Opportunity Employer

We are an Equal Employment Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law, are strongly encouraged to apply.

VEVRAA Federal Contractor

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled