Customer Service Representative
Heilind Electronics · Plano, TX · 1 mo ago
HybridOTHRFull-time
Job Summary
The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Sales Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Order Entry
- Order Maintenance
- Create proforma invoices
- Update customer portals
- Manage multiple daily tactical priorities
- Develop solid working relationships with all internal key support teams
Education/Experience
- 2-4 years business experience in a manufacturing or distribution environment
- High School Diploma
- ERP system order entry experience a plus
Skills And Requirements
- U.S. Person (ITAR)
- Must be able to report to Lumberton, NJ office during scheduled in-office workdays
- Ability to learn & perform multiple tasks in a fast-paced team environment
- Customer service experience, strong customer focus
- Strong attention to detail
- Communication and negotiation skills
- MS Office and Excel competency
- Written & oral communication skills
- Organizational skills
- Experience communicating technical requirements and issues
- Experience maintaining reports and supplier performance metrics
Physical Requirements
- Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
- Substantial movements (motions) of the wrists, hands, and/or fingers (paperwork, typing, using mouse/keyboard)
- The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading
- Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects
Working Conditions
- Not substantially exposed to adverse environmental conditions (such as in typical office or administrative work.)