Customer Service Representative
Summary
HCL services a wide variety of brands and services by bringing quality Customer Service to the experience of our target market for each Team and Brand you as a Customer Service Agent represents. Customer Service Representatives will handle inbound and outbound calls, e-mail, live chat, and social media monitoring (internal and external).
Program Hire Requirements
- Previous call center experience is preferred or strong customer service focused work history.
- Must be self-directed and able to work independently, demonstrate good problem solving skills, critical thinking skills, in addition to multi-tasking skills as there are a number of computer programs involved in the handling of calls and need to be comfortable with quickly navigating, and talking and typing simultaneously.
Skills Needed
- HS/GED
- Call Center Experience/Knowledge
- Work from Home Experience
- Typing/Computer Navigation
- Social Media Knowledge
- Active Listening Skills
- Data Entry
Pay and Benefits
- Min Pay Rate: $28,080 per year (or $13.50 per hour)
- Max Pay Rate: $29,120 per year (or $14.00 per hour)
Benefits
- Medical
- Dental
- Vision
- Pharmacy
- Life
- Accidental Death & Dismemberment
- Disability Insurance
- Employee Assistance Program
- 401(k) Retirement Plan
- 10 Days of Paid Time Off per Year (some positions are eligible for need-based leave with no designated number of leave days per year)
- 10 Paid Holidays per Year
About the Role
This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Qualifications
Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to secure@hcltech.com for investigation.