Customer Service Representative

Summary

This position is responsible for providing administrative support to our customers on all Hayward Flow Control products.

Major Tasks And Responsibilities

• Review orders for accuracy prior to placement.
• Promptly and effectively process orders, samples, return goods and credit requests.
• Resolve customer order inquiries regarding pricing, delivery status, etc.
• Provide pricing information as required. Calculations required.
• Cook up customer requirements by working closely with the operations, shipping, and sales staff.
• Assistance with quotations
• Other duties as assigned

Requirements

• Excellent communication skills, both verbal and written
• Strong commitment to customer service, to internal and external customers
• Excellent problem solving and conflict management skills
• Proven ability to work in a fast-paced environment, while also managing priorities
• Experience 3+ years' work experience in a Business to Business (B2B) customer-facing service team
• Proficiency in Microsoft Office products
• Experience with Salesforce system is a plus
• Experience negotiating resolutions, finding solutions, and balancing company and customer expectations
• Bi-lingual skills (fluent in Spanish) is a plus

Education

• Associate degree in related discipline OR comparable CSR experience in place of degree