Customer Service Representative

About the role

As a Customer Service Representative (CSR) at Hall’s Culligan, you’ll ensure customers receive a positive experience by addressing inquiries, providing solutions, and maintaining high satisfaction. You’ll work in an office dealership environment using computers and multi-line phones, primarily Monday‑Friday 8 am‑5 pm with occasional evenings/weekends as needed.

Responsibilities

• Respond promptly to customer inquiries via phone, text, and email with a focus on outstanding customer experience.
• Effectively and accurately address concerns, troubleshoot problems, and provide accurate information.
• Handle routine and complex issues professionally.
• Develop and maintain product and service knowledge to assist customers and make recommendations.
• Identify, troubleshoot, and resolve customer problems; collaborate with other departments.
• Efficiently manage and prioritize tasks to meet individual and team performance goals; meet deadlines while maintaining quality.
• Accurately document customer interactions and transactions in customer service software.
• Maintain a clean, organized workspace free of clutter and tripping hazards; follow confidentiality and incident‑reporting procedures.

Skills

• Demonstrated competency in computer and/or tablet use with above‑average skills in computer applications.
• Ability to quickly learn and adapt to new technologies and software systems.
• Minimum typing speed of 40 wpm (including ten‑key) accurately and by touch.
• Strong communication skills, commitment to teamwork, and effective problem‑solving abilities.

Requirements

• Ability to wear a telephone headset for extended periods (up to 8 hours per day) while handling inbound and outbound calls.
• Previous experience in a customer service role preferred.

Qualifications

• Excellent verbal and written communication skills.
• Excellent organization and multi‑tasking skills.
• Strong problem‑solving abilities and attention to detail.
• Ability to remain calm under pressure and handle challenging situations professionally.

Benefits

• Paid time off (PTO) at a generous accrual rate.
• Full benefits package including a 401k with company match after introductory period.
• Opportunity to utilize Culligan equipment in your home free of charge.
• Stable, growing family‑oriented company with regular career advancement opportunities.
• Commitment to upskilling employees and promoting from within.

Pay

Hourly rate of $17.00.

Schedule

Full‑time, Monday‑Friday work schedule (typically 8 am‑5 pm); may require some evenings and weekends as business needs dictate.