Customer Service Representative

About the Company

Dierolf Plumbing & Water Treatment is dedicated to improving lives—not just fixing pipes. We're seeking a Customer Service Representative who shares our commitment to integrity, teamwork, and exceptional service.

Core Values

• Selfless Service: We put our customers' needs first, going above and beyond to make a positive impact.
• Understanding: We listen with empathy and strive to fully understand concerns to provide tailored solutions.
• Commitment: We are dedicated to our customers and team, always giving our best to deliver high-quality service.
• Accountability: We take ownership of our actions and work to maintain trust.
• Ambition: We continuously seek to grow, improve, and achieve excellence.

Responsibilities

• Deliver a world-class customer experience over phone, text, email, chat, and in-person.
• Use ServiceTitan to schedule service appointments and installations.
• Answer inquiries, resolve issues, and offer tailored solutions.
• Maintain a positive, empathetic, and professional attitude at all times.
• Communicate clearly and compassionately to help customers feel heard and supported.
• Collaborate with field technicians and other departments to get the job done right.
• Document customer interactions and update records in our system.
• Assist with various general office and administrative tasks as needed to support day-to-day operations.
• Handle light cashier duties, including processing transactions for customers that purchase items over the counter.

Qualifications

• Previous experience in customer service or as a dispatcher preferred.
• Previous experience using ServiceTitan is a plus (but we'll train the right person).
• A confident, calm, and kind communicator.
• Excellent communication skills, both verbal and written.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to multitask and handle high volumes of customer inquiries.
• Strong attention to detail and ability to work independently and as a team.
• Must be comfortable using computers, CRM systems, Outlook, Excel, Word, and other digital tools.

Benefits & Perks

• Competitive pay
• Health insurance and elective insurances
• Paid time off and paid holidays
• Employee discounts
• Dynamic and supportive work environment and culture
• Bonuses, commission, referral program, and incentives
• Personal and professional growth opportunities
• Never work a Sunday
• Paid training