Customer Service Representative

About the role

In this role, you will be the first point of contact for our clients, helping ensure a seamless and positive experience. You will assist clients in identifying the services they need, answer questions about their applications, and coordinate appointments with our technicians.

Responsibilities

• Help identify what type of service our clients need
• Answer questions our clients may have about their specific applications
• Create a positive experience for our clients
• Schedule our client’s appointments with our technicians
• Become knowledgeable of product line, basic functionality and warranties
• Answer client inquiries about equipment, service, maintenance, and billing requirements
• Schedule and work with tech team to ensure timely installment and servicing of equipment
• Prep daily paperwork
• Contact clients to inform of and schedule routine maintenance services
• Follow up on sales quotes provided by the field team as needed
• Research properties for address accuracy
• Perform other job-related duties as assigned

Requirements

• Passionate about customer service
• Professional, flexible and detail oriented
• Proficient written and verbal communication skills
• Hands-on problem solver & be able to make sound decisions
• Self-motivated
• Multitasker
• Comfortable working in a team environment
• Comfortable in a fast-paced or high-pressure environment
• Proficient in Microsoft Office Products
• Effective conflict resolution and problem-solving skills
• Requires a High School diploma or equivalent