Customer Service Representative

About the Role

Under general sales supervision, this position will be responsible for ensuring the delivery of excellent sales and customer service through timely and accurate processing of quotes and subsequent orders. The primary focus is on protecting and growing harvest business at assigned Corporate Accounts, acting as the first point of contact for inquiries related to customer orders, deliveries, and pricing.

Responsibilities

• Issue harvest and incremental quotations promptly to assigned customers using price lists, pricing tools, or standard pricing.
• Follow up to close all harvest quotes generated verbally, via email, or through SAP to ensure business protection and growth.
• Follow up on selected incremental quotes to support the proliferation of new products.
• Perform detailed contract reviews to ensure compliance with customer requirements.
• Accurately and timely enter customer orders in SAP according to established processes.
• Maintain accurate SAP master data, including customer master, pricing records, customer material information records, and customer hierarchy.
• Foster strong internal cross-functional relationships through open communication to ensure on-time order fulfillment.
• Process customer returns, manage RGA paperwork, and handle open RGAs.
• Resolve customers’ credit and invoice issues in collaboration with the Finance department.

Qualifications

• Bachelor’s degree or related experience.
• Minimum 4 years of B2B sales/customer service experience.
• Ability to work under tight deadlines, both independently and as a team member.
• Strong problem-solving, communication, attention to detail, and time management skills.
• Highly proficient in Enterprise Resource Planning (ERP) software; knowledge of CRM software is preferred.
• U.S. Person status as defined by ITAR (U.S. Citizens, U.S. Nationals, lawful permanent residents, or workers granted refugee/asylum status in the U.S.).

Physical and Mental Requirements

• Physical: Standing (16-45%), sitting (46-100%), lifting/carrying up to 10 lbs, walking (16-45%), hearing and vision with corrective devices as needed.
• Mental: Problem-solving (16-45%), decision-making (moderate impact), organizing (46-100%), reading/writing (46-100%), and communication (46-100%).

Work Environment

• Moderate noise levels typical of a business office.
• Rarely exposed to high/low temperatures, fumes, or extreme conditions.

Note: This job description is subject to change. Greene, Tweed is an Equal Opportunity Employer and a Drug Free Workplace. Employment is contingent upon successful completion of a pre-employment drug screening and background investigation.