Customer Service Representative

Job Summary

This is a sales support position responsible for providing direct support to all assigned Account Executives, Marketing Associates, and customers. As a Customer Sales Representative (CSR), the goal is to assist and help resolve all customer needs as quickly and accurately as possible.

Responsibilities

• Answer all incoming concerns/needs from all customers, including key pick‑up requests.
• Handle transportation/routing on delivery questions.
• Process will‑call orders.
• Provide customers with invoice copies.
• Process credits.
• Maintain call list.
• Monitor orders before the cut‑off.
• Communicate regularly with Account Executives and customers.
• Manage same‑day deliveries for the operating company (OPCO).
• Perform other duties as directed by Supervisor.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in foodservice sales coordination or customer support.
• Preferred: Previous call‑center and accounts receivable experience.
• Strong telephone communication skills.
• Ability to work in a fast‑paced environment.
• Ability to sit and work at a PC for extended periods.
• Proficient in Microsoft Office.