Customer Service Representative

About the role

Make a difference. As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

Why should you join Graybar? At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges and compete in an ever-changing world. Consistent with our values, we welcome people from all backgrounds, cultures and experiences into our company because we believe it’s the right thing to do and the right way to run our business. We want each of our employees to know that they matter and to feel a sense of belonging, ownership and inclusion at Graybar. We believe that everyone should be treated with dignity and respect, and we work to build a collaborative environment where our employees have the opportunity to grow, learn and make a difference, both as individuals and as part of the team. That’s what our employee ownership culture is all about: working as one team and moving forward together, while honoring the unique value each person brings to our company.

Responsibilities

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Requirements

• 2+ years experience preferred
• High School education
• 2 year or 4 year degree preferred

Skills

• Strong communication skills
• A passion for customer service
• Ability to handle a variety of customer situations with enthusiasm and tact

Benefits

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance coverage for you and options for your family
• Save on expenses with Flexible Spending Accounts
• Disability Benefits at no cost to you
• Profit Sharing Plans
• 401(k) Savings Plan with company match
• Paid Vacation & Sick Days
• Paid Holidays throughout the year
• Paid Wellness Day to focus on preventive care and prioritize your health
• Volunteer with Community Time Off to give back to the community
• Predictable Work Schedules