Customer Service Representative

About the role

As a Customer Service Representative, you will serve as a key contact and liaison for customers to ensure their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests and providing support needed in a timely, professional and courteous manner.

Responsibilities

• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Cook up customer service requests including order entry, pricing, expediting, billing, order maintenance, credit and claims

Requirements

• Strong communication skills
• A passion for customer service
• Ability to handle a variety of customer situations with enthusiasm and tact

Qualifications

• 2+ years experience preferred
• High School education
• 2 year or 4 year degree preferred

Skills

• Customer service skills
• Communication skills
• Sales skills

Benefits

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance coverage for you and options for your family
• Flexible Spending Accounts
• Disability Benefits at no cost to you
• Profit Sharing Plans
• 401(k) Savings Plan with company match to help secure your future
• Paid Vacation & Sick Days
• Paid Wellness Day
• Community Time Off
• Predictable Work Schedules
• Employee Recognition Program
• Career Development Programs

Pay

The expected starting rate of pay for this position is $24.50 per hour, depending on experience.

Schedule

Monday - Friday, 7:00am - 4:00pm.

The Value of Graybar

At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance coverage for you and options for your family
• Save on expenses with Flexible Spending Accounts
• Enjoy our Disability Benefits at no cost to you
• Share in our success with Profit Sharing Plans
• 401(k) Savings Plan with company match to help secure your future
• Paid Vacation & Sick Days to spend time away from work or in case of an illness
• Rest and recharge during our Paid Holidays throughout the year
• Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health
• Volunteer with Community Time Off to give back to the community
• Predictable Work Schedules to plan your life: no weekends or nights for most roles
• Celebrate your and others' achievements with our Employee Recognition Program
• Reach your career goals with our Educational Reimbursement and Career Development Programs
• And More

Equal Opportunity Employer/Vet/Disabled

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