Customer Service Representative

Make a difference as a key contact and liaison for customers, ensuring their total satisfaction. You will interact with customers on an ongoing basis, entering orders, handling requests, and providing timely, professional, and courteous support.

Responsibilities

• Ensure every customer experience is top notch in quality
• Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow-up on all customer issues
• Take an active role in selling Graybar goods and services on inbound calls
• Provide support on product selection and application
• Coordinate customer service requests including order entry, pricing, expediting, billing, order maintenance, credit, and claims

Requirements

• Strong communication skills
• Ability to handle a variety of customer situations with enthusiasm and tact
• Some retail or counter sales experience preferred
• High school education
• 2-year or 4-year degree preferred

Schedule

Monday - Friday, 8:00am - 5:00pm

Pay

The expected rate of pay for this position is $24.00 per hour.

Benefits

• Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
• Life Insurance coverage for you and options for your family
• Flexible Spending Accounts to save on expenses
• Disability Benefits at no cost to you
• Profit Sharing Plans to share in our success
• 401(k) Savings Plan with company match to help secure your future
• Paid Vacation & Sick Days to spend time away from work or in case of an illness
• Paid Holidays throughout the year to rest and recharge
• Paid Wellness Day to focus on preventive care and prioritize your health
• Community Time Off to volunteer and give back to the community
• Predictable Work Schedules to plan your life: no weekends or nights for most roles
• Employee Recognition Program to celebrate achievements
• Educational Reimbursement and Career Development Programs to reach your career goals

At Graybar, our employees are the heart and soul of our company. We believe that employees with diverse perspectives bring the ideas and innovative thinking we need to solve our biggest challenges. We welcome people from all backgrounds, cultures, and experiences, ensuring everyone is treated with dignity and respect. Our employee ownership culture fosters collaboration, growth, and a sense of belonging.