Customer Service Representative

Grande Custom Ingredients Group · Fond du Lac, WI · 3 wk ago

OTHRFull-time

About the role

Grande Fond du Lac is searching for a detail-oriented Customer Service Representative who thrives in a fast-paced environment and enjoys collaborating across multiple teams. As a key partner to customers, Sales, Supply Chain, Transportation, Warehouse, and Accounting, you will manage the end-to-end order process, ensuring orders are entered accurately, inventory availability is confirmed, delivery requirements are met, and customers receive exceptional service. You will serve as a trusted point of contact for customer inquiries, order changes, special requests, and issue resolution while maintaining accurate records and supporting a seamless customer experience.

In this role, you will play a critical part in supporting business operations by coordinating order fulfillment, invoicing, inventory tracking, product recalls, regulatory documentation, and customer onboarding activities. Success requires strong communication, organization, and problem-solving skills, along with the ability to manage multiple priorities while ensuring compliance with company policies and audit requirements.

Responsibilities

Manage the end-to-end order process, ensuring accuracy and timely fulfillment.
Confirm inventory availability and meet delivery requirements.
Serve as a trusted point of contact for customer inquiries, order changes, special requests, and issue resolution.
Maintain accurate records to support a seamless customer experience.
Coordinate order fulfillment, invoicing, inventory tracking, product recalls, regulatory documentation, and customer onboarding activities.
Ensure compliance with company policies and audit requirements.

Requirements

2-year Associate Degree in Marketing, Business, Supply Chain, or a related field (or equivalent education and experience).
One or more years of related experience.
Proficient knowledge and use of MS Office, especially Word and Excel.
ERP systems experience highly desired.
Proficient mathematical skills.
Strong attention to detail.

Benefits

Low-cost onsite clinics.
Free onsite fitness center.
Free healthy snacks throughout the facility.
Health and wellness reimbursement program.
Associate cheese purchasing program.
Two-year mentorship program.
Relaxation rooms (based on location).
Coffee and gelato bar (based on location).
Paid parental leave.
State-of-the-art corporate building (view here).

About the Company

With more than 80 years of crafting “The Finest Italian Cheeses Money Can Buy,” Grande is a leader in the industry. We partner with independent pizzerias nationwide and assist food manufacturing partners in delivering specialty whey ingredient solutions. Our commitment to quality is unmatched, and we prioritize our workplace and community culture, ensuring our associates come first.

Grande emphasizes career growth opportunities, promotes a positive work/life balance, and supports the communities in which we live and work. Learn more at www.grande.com.

Location

Fond du Lac (FDL) offers a full four-season experience with warm summers (highs in the 80s) and snowy winters (average temps in the 20s). The area has a population of 43,000 and is roughly an hour’s drive from major metros like Milwaukee, Madison, and Green Bay. Fond du Lac boasts a cost of living 4% below the national average, with housing, rent, and property taxes 21% lower than the rest of the country. The region features excellent educational partners (public and private K-12 schools and three local colleges/universities), a vibrant business community, and plenty of recreational activities.