Customer Service Representative

About the role

This part-time position is located at 333 Washington Road, Washington, Pennsylvania 15301, with day and evening shift availability.

Essential Duties

• Customer Satisfaction: Provides prompt excellent customer service in a courteous, friendly and attentive manner; greets customers as they enter and thanks them as they leave; gives assistance and offers suggestions or recommendations; rings up all sales on cash register properly and accurately, handling money, checks, and other payment types; performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, and other equipment; reports to work on time and follows dress and appearance code.
• Facility Condition: Maintains store condition and equipment to Company and/or brand standards by cleaning and performing general housekeeping duties; performs cleaning duties necessary to maintain store cleanliness inside and out; performs basic upkeep and cleaning of all equipment; inspects facilities and equipment for safety, cleanliness, and proper working order; notifies Store Manager of any equipment failure or maintenance/supply needs.
• Merchandising: Completes build-to's for ordering/purchasing merchandise; receives and verifies vendor deliveries; maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly; places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
• Sales Controls: Controls merchandise, cash shortages, and other selling expenses; assists in maintaining proper inventory levels and shift audits.
• Financial Controls: Keeps accurate cash, sales and inventory control records and accounts for variances; notifies Store Manager of any sales, cash or inventory discrepancy; follows guidelines for product breakage or spoilage.
• Security Controls: Reports all incidents including employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager; reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
• Administrative: Keeps accurate record of all shift and timekeeping paperwork; may take inventory of supplies and equipment; attends job-related meetings (may be required to work irregular hours); provides regular and predictable onsite attendance; performs other duties as assigned by the Store Manager.

Requirements

• High school diploma or GED preferred
• Experience in retail sales preferred
• Ability to accurately operate a variety of equipment including cash registers or scanners, beverage dispensers, and other machines or tools
• Ability to work as scheduled including arriving on time
• Ability to communicate information and ideas so others will understand
• Ability to perform the four basic arithmetic operations (add, subtract, multiply and divide) preferred
• Ability to perform essential physical functions and work in the conditions described below

Physical Requirements

• Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (stocking/maintaining inventory)
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (replenishing fountain syrups)
• Ability to grasp, reach and manipulate objects with hands for entire shift (requires eye-hand coordination)
• Ability to push/pull with arms up to a force of 20 pounds (using a hand-truck)
• Ability to reach overhead for objects
• Ability to bend and twist at waist
• Ability to communicate orally
• Ability to operate a cash register and/or computer keyboard
• Ability to stoop, kneel, squat, bend, push, and pull
• Ability to work alone
• Ability to be exposed to occasional noise
• Ability to stand and/or walk for an entire shift
• May require climbing a ladder to store and retrieve materials or place and remove signs

Work Environment

• Approximately 95% of all work performed indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
• Exposure to extreme cold temperatures while performing occasional work in a walk-in cooler and/or freezer
• Exposure to occasional noise
• Work with minimum direction and periodic supervision

Pay

Hiring range: $13.50 to $14.00

This response is AI-generated, for reference only.