Customer Service Representative

Store 2747534: 9235 East 56th Street, Lawrence, Indiana 46216

Schedule

• Part time
• Evenings (Weekdays + Weekend Availability Required)

Responsibilities

• Customer Satisfaction:
  • Provides prompt excellent customer service in a courteous, friendly and attentive manner.
  • Greets customers as they enter the area and thanks customers as they leave.
  • Gives assistance and offers suggestions or recommendations to the customer.
  • Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment received for product sold.
  • Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc.
  • Reports to work on time and follows the dress and appearance code.
• Facility Condition:
  • Maintains the store facility’s condition and equipment to Company and/or brand standards by cleaning and performing a variety of general housekeeping duties.
  • Performs multi-function and cleaning duties necessary to maintain store cleanliness inside and out; basic upkeep and cleaning of all equipment in stores.
  • Inspects store facilities and equipment for safety, cleanliness, and proper working order.
  • Notifies Store Manager of any equipment failure or maintenance/supply needs.
• Merchandising:
  • Completes build-to’s for ordering/purchasing merchandise.
  • Receives and verifies vendor deliveries.
  • Maintains adequate stock throughout the store and supplies in counter areas; rotates stock properly.
  • Places advertising and pricing signage inside or outside the facility including marquees, ceilings, walls and windows.
• Sales Controls:
  • Controls merchandise, cash shortages, and other selling expenses.
  • Assists in maintaining proper inventory levels and shift audits.
• Financial Controls:
  • Keeps accurate cash, sales and inventory control records and accounts for variances.
  • Notifies the Store Manager of any sales, cash or inventory discrepancy.
  • Follows Company and/or brand guidelines for product breakage or spoilage.
• Security Controls:
  • Reports all incidents including but not limited to employee or customer injuries, theft, property damage or improper sanitation or waste disposal to the Store Manager.
  • Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring.
• Administrative:
  • Keeps an accurate record of all shift and timekeeping paperwork.
  • May take inventory of supplies and equipment.
  • Attends job-related meetings (may be required to work irregular hours).
  • Provides regular and predictable onsite attendance.
  • Performs other duties as assigned by the Store Manager.

Requirements

• High school diploma or GED preferred.
• Experience in retail sales preferred.
• Ability to accurately operate a variety of equipment that may include cash registers or scanners; hot or cold or beverage dispensers, and other machines or tools.
• Ability to work as scheduled including arriving to work on time.
• Ability to communicate information and ideas so others will understand.
• Ability to perform the four (4) basic arithmetic operations (add, subtract, multiply and divide) preferred.
• Ability to perform essential duties and physical functions described below.
• Ability to work in the conditions described below.

Physical Requirements

• Ability to be exposed to cold or warm temperature extremes performing occasional work in a walk-in cooler and/or freezer and outdoors.
• Ability to occasionally lift and/or carry up to 30 pounds from ground to overhead (i.e., assisting in stocking/maintaining inventory levels).
• Ability to occasionally lift and/or carry up to 50 pounds from ground to waist (i.e., to replenish fountain syrups).
• Ability to grasp, reach and manipulate objects with hands for entire shift (this handwork requires eye-hand coordination).
• Ability to push/pull with arms up to a force of 20 pounds (i.e., utilizing a hand-truck).
• Able to reach overhead for objects.
• Ability to bend and twist at waist.
• Ability to communicate orally.
• Ability to operate a cash register and/or computer keyboard.
• Ability to stoop, kneel, squat, bend, push, and pull.
• Ability to work alone.
• Be exposed to occasional noise.
• Ability to stand and/or walk for an entire shift.
• May require climbing a ladder to store and retrieve materials or place and remove signs.

Work Environment

• Perform approximately 95% of all work indoors, but will be required to clean parking lots, gas pumps, take out garbage, etc.
• Exposure to extreme cold temperatures while performing occasional work in a walk-in cooler and/or freezer.
• Exposure to occasional noise.
• Work with minimum direction and periodic supervision.

Pay

$13.50 to $14.00 per hour