Customer Service Representative
About the role
Get Fresh Produce was established in 1982 in Chicago as a retail store specializing in premium fresh fruits, vegetables, dairy, and specialty foods. It employs a team of professionals skilled in sales, customer service, procurement, and operations. The company distributes over 13 million cases annually to 3,000 customers.
Responsibilities
- Answering and directing calls in a professional manner
- Processing orders received via phone, fax, and email
- Providing customers with product and service information
- Aiding customers in tracking deliveries
- Handling and resolving customer issues
- Issuing product returns in the system
- Working within customers' websites to process credits
- Calling customers to provide weekly specials
- Performing special projects as assigned
Competencies
- Excellent interpersonal skills, building long-term relationships with employees and customers
- Outgoing and self-motivated
- Excellent oral and written communications skills
- Attentive to details
- Well organized
- Bilingual a plus – Spanish and English
Work Schedule
Monday to Sunday with Saturdays and one day off during the week. Hours are 9:30am-6:00pm, 40 hours per week, with some overtime possibly required.
Compensation
Hourly rate $18.00-$19.00 based on experience.
Benefits
- Medical, Dental, Vision, and Voluntary Life insurance
- Paid Time Off (Personal and Vacation Days)
- 401(k) plan
- Paid Holidays
- Career advancement opportunities
Qualifications
All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.