Customer Service Representative
About the role
At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive on relentless innovation to exceed our customers' expectations while making a real impact on local communities nationwide. Founded in 1936, GEICO is a member of the Berkshire Hathaway family of companies and one of the largest auto insurers in the United States.
As an Auto Customer Service Representative, you’ll provide reassurance and solutions that make a difference in our customers' lives. You will guide policyholders through coverage needs and policy changes, address billing inquiries, and provide recommendations as you deliver world-class service.
Pay
- Starting salary: $20.65 – $25.81/hour ($41,609.75 – $52,007.15 annually)
- Shift differentials: +10% for evening shifts; +20% for weekends
Benefits
- Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more)
- Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating)
- 401(k) with up to 6% match, vested immediately
- GEICO Strive upfront tuition assistance program (up to $5,250 annually)
- Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills
Schedule
- Complete in-office training, then opportunity to work 80% on-site and 20% off-site
- GEICO Flex: additional weeks annually to work off-site, meeting location and work guidelines
- Availability required for evenings, weekends, and holidays
Office location: 1345 Perimeter Parkway, Virginia Beach, VA 23454
Responsibilities
- Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations
- Resolve customer concerns, ensuring a positive experience
- Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers
- Enhance customer satisfaction through meaningful interactions
Requirements
- Minimum of 1 year of customer-facing experience required; 3+ years preferred
- Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred
- Active Personal Lines or Property & Casualty license preferred (training and exam fees provided)
- High School Diploma or GED required; College degree preferred
Skills
- Strong customer service, interpersonal, problem-solving, and empathy skills
- Adaptable, detail-oriented, and able to prioritize and multitask across platforms
About the company
The GEICO Pledge reflects our commitment to four pillars:
- Great Company: Protecting customers through life’s twists and turns with innovation and integrity.
- Great Careers: Personalized development programs, mentorship, and certification assistance.
- Great Culture: Inclusive and collaborative culture rooted in shared success.
- Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.