Customer Service Representative

About the Role

The Customer Service Representative (internally referred to as Patient Support Associate) is an integral part of our care team, owning patient relationships and quarter backing a collaborative care plan that drives meaningful impact in our patients’ lives. We’re looking for a teammate who is an innate people person, loves helping others, and has a knack for tenacious problem solving.

This is an in office role, supporting our clinic in Starbase, TX. Our clinic is open Monday through Friday from 8am-4pm CST with occasional evenings until 8pm CST.

Responsibilities

• Engage with patients to comprehend their unique needs and circumstances. Utilize your insight to offer exceptional hospitality and service that truly makes a difference.
• Facilitate seamless interactions between patients and our various Galileo services and teams, including clinical and administrative functions. Handle administrative tasks such as processing insurance authorizations and collecting medical records with precision and care.
• Cultivate meaningful connections with patients and team members. Pay attention to the little details and continuously brainstorm innovative solutions to enhance our processes and patient experiences.
• Leverage your analytical and problem-solving skills to identify areas for improvement. Initiate and implement changes that drive operational excellence and patient satisfaction.

Qualifications

• You enjoy helping others: with a genuine interest in making a positive difference in patients’ lives, you find satisfaction in assisting them navigate their health journeys.
• You’re energetic and flexible: you thrive in a less structured environment, handling high-volume support with a customer-centric focus rather than strict KPIs.
• You’re a strong communicator: your excellent communication skills ensure effective and high-quality interactions with both patients and team members.

Pay

Starting hourly rate is $22 per hour based on experience, location, and market dynamics.

Benefits

• Medical / Dental / Vision insurance
• Flexible Spending Account
• Health Savings Account
• Company paid STD/LTD, AD&D, and life insurance
• Up to 12 weeks of paid parental leave
• 401K with employer match
• Paid time off